About Tayori
Tayori is a customer support tool from Japan, offering forms, FAQs, AI chatbots, surveys, and live chat. It helps businesses improve customer relations and streamline internal and external communication, with over 70,000 accounts.
Tayori is a comprehensive customer support suite developed by the Japanese company PR TIMES. It provides an integrated set of tools designed to enhance customer communication and streamline support operations. The platform features five core functions: forms, FAQs, an AI chatbot, surveys, and live chat. With these tools, businesses can manage everything from initial inquiries and feedback collection to real-time support and knowledge base creation. Tayori is designed for ease of use, with no-code builders for all its components. It offers a free plan for individuals and tiered paid plans for teams and enterprises, with pricing in Japanese Yen. The AI chatbot is a notable feature, offering integration with Slack and LINE, and providing analytics to improve performance. The platform is primarily in Japanese, catering to the local market.
Pros & Cons
- Offers a comprehensive suite of five essential customer support tools in one platform.
- Includes a free plan for individuals to get started.
- Features an AI chatbot with integrations for popular platforms like Slack and LINE.
- No-code interface makes it easy for non-technical users to build forms, FAQs, and surveys.
- Used by over 70,000 accounts, indicating a strong user base and market trust.
- The platform and support materials are primarily in Japanese, which may be a barrier for non-Japanese speakers.
- The AI chatbot feature is only available on paid plans.
- Initial setup fee required for the Enterprise plan.
Features
Key features
Create and manage various forms for inquiries, applications, and internal requests, with centralized management to prevent missed communications.
Easily build and maintain FAQ pages or internal knowledge bases to promote self-service and reduce inquiry volume.
Deploy an AI-powered chatbot that integrates with your FAQ to provide automated answers. It includes analytics and can link to LINE and Slack.
Create and distribute surveys using templates to gather customer feedback and analyze results to drive improvements.
Implement a live chat function to provide real-time support and resolve customer issues quickly.
Additional features
Manage all inquiries from forms in a single inbox to streamline responses.
Create forms, FAQs, and surveys without any coding knowledge.
Includes IP address restrictions and password protection for FAQs (plan-dependent).
Track usage and performance of chatbots and other features.
Connect the AI chatbot with a LINE official account for customer communication.
Use the AI chatbot within Slack for internal support.
Customize the look of your FAQ pages to match your brand.
Export and import FAQ data via CSV files.
Pricing
Monthly plans
- 1 user
- 1 form, 1 FAQ, 1 survey
- No live chat
- No AI chatbot
- Up to 3 users
- Up to 3 forms, 3 FAQs, 3 surveys
- 1 live chat
- No AI chatbot
- Up to 10 users
- Unlimited forms, FAQs, surveys
- Up to 3 live chats
- AI chatbot included
- 11-30 users
- Unlimited forms, FAQs, surveys
- Unlimited live chats
- AI chatbot included
- Dedicated customer success support
Initial fee of ¥50,000. For 11-30 users. Annual contract only.
Source: vendor pricing page →Countries & Languages
Interface languages
Billing currencies
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About Tayori
Tayori is a customer support tool from Japan, offering forms, FAQs, AI chatbots, surveys, and live chat. It helps businesses improve customer relations and streamline internal and external communication, with over 70,000 accounts.
Tayori Details
Tayori's In-App Market Place
Does Tayori have an in-app market place?
Yes
How many Mini-Apps in the marketplace?
0
Mini Apps
Pricing Options
Plans
Monthly plans
- 1 user
- 1 form, 1 FAQ, 1 survey
- No live chat
- No AI chatbot
- Up to 3 users
- Up to 3 forms, 3 FAQs, 3 surveys
- 1 live chat
- No AI chatbot
- Up to 10 users
- Unlimited forms, FAQs, surveys
- Up to 3 live chats
- AI chatbot included
- 11-30 users
- Unlimited forms, FAQs, surveys
- Unlimited live chats
- AI chatbot included
- Dedicated customer success support
Initial fee of ¥50,000. For 11-30 users. Annual contract only.
Source: vendor pricing page →Accepted Payment Currencies
JPY
Pros & Cons
- Offers a comprehensive suite of five essential customer support tools in one platform.
- Includes a free plan for individuals to get started.
- Features an AI chatbot with integrations for popular platforms like Slack and LINE.
- No-code interface makes it easy for non-technical users to build forms, FAQs, and surveys.
- Used by over 70,000 accounts, indicating a strong user base and market trust.
- The platform and support materials are primarily in Japanese, which may be a barrier for non-Japanese speakers.
- The AI chatbot feature is only available on paid plans.
- Initial setup fee required for the Enterprise plan.
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