TeleVox

TeleVox is a robust AI-powered patient relationship management platform that has been enhancing digital patient engagement in healthcare for over 30 years. With a client base of more than 7,000 healthcare providers, it integrates cutting-edge technology to automate patient interactions before, during, and after visits. This platform supports healthcare systems, physician practices, and pharmaceutical companies in optimizing communication with patients, ultimately reducing no-show rates, improving patient outcomes, and generating revenue. One of its standout features is Iris, an AI-enabled virtual agent that facilitates conversational, self-service communication, allowing patients to engage more efficiently with their providers. This combination of AI and automated patient outreach positions TeleVox as a leader in patient engagement technology. The user interface is designed to provide seamless communication across various channels, including SMS, email, IVR (Interactive Voice Response), and postcards. Through Iris, patients can easily schedule appointments, receive reminders, and interact with their healthcare providers using an intuitive, omnichannel approach. This interface simplifies operations for healthcare staff while giving patients the flexibility to engage on their terms.