About Telia ACE
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Telia ACE Details
Vendor
Telia Company
Year Launched
1853
Location
Stockholms laen, Sweden
Deployment
cloud
Training Options
Countries Served
All Countries
Languages
English, Swedish, Finnish, Norwegian, Danish, Lithuanian, Latvian, Estonian.
Users
Customer service agents, Contact center supervisors, IT administrators, Sales representatives, Technical support specialists, Customer experience managers, Business analysts, Operations managers
Industries Served
Telecommunications, Banking and finance, Healthcare, Retail and e-commerce, Government and public sector, Insurance, Utilities and energy, Travel and hospitality
Tags
Contact Center, Telia Company, Telia ACE
Telia ACE's In-App Market Place
Does Telia ACE have an in-app market place?
Yes
How many Mini-Apps in the marketplace?
1
Mini Apps
NA
Pricing Options
Free trial
Free version
Request a quote
Promo Offer
Accepted Payment Currencies
Usd ($), Eur (€), Gbp (£), Aud (A$), Cad (C$), Jpy (¥), Chf (chf), Cny (¥), Rub (руб), Inr (₹), Mxn ($)
Pros & Cons
- Omnichannel Integration: Combines chat, email, phone calls, social media, and more into a unified workspace.
- ACE Interact Interface: Offers an intuitive all-in-one platform for agents, simplifying transitions between tasks and channels.
- Self-Service Capabilities: Provides AI-powered chatbots and self-service tools for 24/7 support, reducing agent workload.
- Mobile Flexibility: ACE To Go app enables seamless customer interactions on the go for agents.
- Smart Knowledge Base: Features built-in FAQ support and pre-written responses to assist agents during conversations.
- Enhanced Customer Context: Interaction View consolidates customer history, reducing repetitive questions and improving service quality.
- Agent Skill Demands: Requires well-trained agents to handle more complex cases as routine tasks are automated.
- Implementation Complexity: Advanced integrations and omnichannel functionality may require time and expertise to set up effectively.
- Dependence on Digital Channels: Heavily focused on digital and AI solutions, which may not align with businesses relying on traditional communication methods.
Telia ACE's Support Options
Contact
+46 771 77 58 30