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Teneo

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Software Status:Active

About Teneo

Teneo is an Agentic AI platform from Teneo that improves customer use in contact centers through automation. It combines voice AI, voice automation, and contact center automation to provide organizations with efficient customer interaction solutions. Teneo supports a range of functionalities like natural language processing, machine learning, and analytics to improve operational efficiency. This allows businesses to reduce response times and improve service quality. Furthermore, Teneo is designed to integrate with existing systems, providing flexibility and scalability. Key capabilities: voice recognition sentiment analysis automated responses multi-channel support data insights Best for: contact centers that need to automate customer interactions and improve service delivery.

Teneo Details

Vendor
Teneo
Year Launched
2020
Location
Stockholm, SE
Deployment
cloud
Training Options
documentation, videos, live online, in person, community
Countries Served
All Countries
Languages
English, French, German, Spanish, Italian, Dutch, Portuguese, Swedish, Norwegian, Danish, Finnish, Polish, Russian, Arabic, Chinese (Simplified), Japanese, Korean.
Users
Customer Experience Managers, Contact Center Directors, Conversational AI Developers, IT Systems Architects, Digital Transformation Officers, AI/ML Engineers, Voice UX Designers, Product Managers, Customer Support Analysts, Business Intelligence Specialists
Industries Served
Telecommunications, Healthcare, Retail & E-commerce, Financial Services, Insurance, Automotive, Travel & Hospitality, Utilities, Software & Technology, Public Sector
Tags
Conversational AI, Teneo.AI

Teneo's In-App Market Place

Does Teneo have an in-app market place?

Yes

How many Mini-Apps in the marketplace?

1

Mini Apps

N/A

Pricing Options

Free trial
Free version
Request a quote
Promo Offer

Accepted Payment Currencies

USD ($), EUR (€), GBP (£), JPY (¥), AUD ($), CAD ($), CHF (Fr), CNY (¥), SEK (kr), NOK (kr), DKK (kr), INR (₹), NZD ($), SGD ($), HKD ($)

Pros & Cons

  • Efficient project delivery, such as building an integrated voicebot in a month, reducing 50% of call center requests.
  • Master/local approach to languages simplifies building conversational AI applications across multiple languages, boosting ROI.
  • Robust platform enables seamless creation and deployment of conversational applications across various channels.
  • Facilitates complex interactions with contextual memory and nuanced terminology understanding.
  • Enhances customer experience with personalized and frictionless conversations.
  • Significant learning curve for business users due to less user-friendly development platform.
  • Smaller markets require additional development for language resources beyond the 35 supported languages.

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