About tenfold
Tenfold is a customer engagement software from TENFOLD that connects systems of engagement and customer data to enable contextual continuous conversations. It provides features such as building better customer relationships through individual conversations, being trusted by the world’s top companies, and delivering real-world results so users can improve customer interactions effectively. Tenfold helps organizations use existing data to foster deeper connections with customers, ensuring that conversations are relevant and informed. By integrating various customer engagement platforms, it allows businesses to manage and track interactions more efficiently. Key capabilities: data integration customer relationship management conversation analytics real-time insights reporting tools Best for: customer service teams that need to manage and improve customer interactions.
Tenfold by Tenfold is a robust application development software designed to streamline identity and access management (IAM) processes. Its primary purpose is to provide comprehensive identity lifecycle management, ensuring that users have the right access at the right time while maintaining stringent security protocols. Key features include identity lifecycle automation, self-service access requests, data access governance, user access reviews, and no-code integrations. These features collectively aim to enhance operational efficiency, mitigate risks, and ensure compliance with regulatory standards. The user interface of Tenfold is designed with simplicity and functionality in mind. It features a modern, intuitive layout that allows users to navigate through various functions effortlessly. The dashboard is clean and well-organized, providing quick access to essential tools and reports. Unique design elements, such as drag-and-drop functionality and customizable widgets, enhance the user experience by making it easy to tailor the interface to individual preferences. The no-code integration approach further simplifies the user experience, allowing even non-technical users to set up and manage integrations without needing extensive IT support.
Pros & Cons
- +Cloud-based contact management: Stores contacts in the cloud for easy access.
- +Click-to-dial functionality: Eliminates manual dialing, saving time.
- +Call note integration: Allows for quick note-taking within the CRM after calls.
- +Analytics and reporting: Provides insights for predicting future events and gamifying sales performance.
- +Integration with major CRMs: Works seamlessly with existing systems.
- +Easy installation: Streamlined setup process.
- +Automation features: Improves workflow efficiency.
- +Call analytics: Tracks call time, number of contacts, and voicemails.
- +Caller ID identification: Prepares agents for incoming calls with contact information.
- −Double dial inflation: Double dials can skew call analytics data.
- −Cost: Tenfold can be expensive for some users.
- −Windows update compatibility: Requires IT intervention after major Windows updates.
Features
Key features
- Integration
- Connects CRM data, call and chat controls, and key customer data into a single platform.
- Real-time access
- Provides sales and service reps with real-time customer context.
- Workflow automation
- Streamlines processes and improves agent productivity.
- Customization
- Adaptable to different teams and organizational needs.
- Improved customer experience
- Leads to increased customer satisfaction and agent productivity.
Additional features
- Customer data integration
- Combines customer information from various sources into a single view.
- Call and chat integration
- Manages calls and chats within the platform.
- Real-time data access
- Provides up-to-date customer information to agents.
- Workflow automation
- Automates tasks and processes for efficiency.
- Customization options
- Allows tailoring the platform to specific team requirements.
- Performance metrics
- Likely offers analytics and reporting on agent performance and customer interactions.
Pricing
Countries & Languages
Interface languages
Billing currencies
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About tenfold
Tenfold is a customer engagement software from TENFOLD that connects systems of engagement and customer data to enable contextual continuous conversations. It provides features such as building better customer relationships through individual conversations, being trusted by the world’s top companies, and delivering real-world results so users can improve customer interactions effectively. Tenfold helps organizations use existing data to foster deeper connections with customers, ensuring that conversations are relevant and informed. By integrating various customer engagement platforms, it allows businesses to manage and track interactions more efficiently. Key capabilities: data integration customer relationship management conversation analytics real-time insights reporting tools Best for: customer service teams that need to manage and improve customer interactions.
tenfold Details
tenfold's In-App Market Place
Does tenfold have an in-app market place?
Yes
How many Mini-Apps in the marketplace?
1
Mini Apps
N/A
Pricing Options
Accepted Payment Currencies
USD ($), EUR (€), GBP (£), JPY (¥), CAD (CA$), AUD (A$), CHF (CHF), CNY (¥), INR (₹), MXN ($)
Pros & Cons
- Cloud-based contact management: Stores contacts in the cloud for easy access.
- Click-to-dial functionality: Eliminates manual dialing, saving time.
- Call note integration: Allows for quick note-taking within the CRM after calls.
- Analytics and reporting: Provides insights for predicting future events and gamifying sales performance.
- Integration with major CRMs: Works seamlessly with existing systems.
- Easy installation: Streamlined setup process.
- Automation features: Improves workflow efficiency.
- Call analytics: Tracks call time, number of contacts, and voicemails.
- Caller ID identification: Prepares agents for incoming calls with contact information.
- Double dial inflation: Double dials can skew call analytics data.
- Cost: Tenfold can be expensive for some users.
- Windows update compatibility: Requires IT intervention after major Windows updates.
tenfold's Support Options
Email Address
support@tenfold.comContact
(415) 599-1170tenfold's Alternatives
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