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About tenfold

Tenfold is a customer engagement software from TENFOLD that connects systems of engagement and customer data to enable contextual continuous conversations. It provides features such as building better customer relationships through individual conversations, being trusted by the world’s top companies, and delivering real-world results so users can improve customer interactions effectively. Tenfold helps organizations use existing data to foster deeper connections with customers, ensuring that conversations are relevant and informed. By integrating various customer engagement platforms, it allows businesses to manage and track interactions more efficiently. Key capabilities: data integration customer relationship management conversation analytics real-time insights reporting tools Best for: customer service teams that need to manage and improve customer interactions.

tenfold Details

Vendor
TENFOLD
Year Launched
2014
Location
1204 Nueces St, Austin, TX 78701
Deployment
cloud
Training Options
documentation, videos, live online
Countries Served
All Countries
Languages
German, English, French, Italian, Dutch, Spanish, Swedish
Users
Small to large enterprises across various industries.
Industries Served
Consumer, Financial Services, Insurance, Healthcare
Tags
Identity Management, Access Management, Compliance, Security, Integration

tenfold's In-App Market Place

Does tenfold have an in-app market place?

Yes

How many Mini-Apps in the marketplace?

1

Mini Apps

N/A

Pricing Options

Free trial
Free version
Request a quote
Promo Offer

Accepted Payment Currencies

USD ($), EUR (€), GBP (£), JPY (¥), CAD (CA$), AUD (A$), CHF (CHF), CNY (¥), INR (₹), MXN ($)

Pros & Cons

  • Cloud-based contact management: Stores contacts in the cloud for easy access.
  • Click-to-dial functionality: Eliminates manual dialing, saving time.
  • Call note integration: Allows for quick note-taking within the CRM after calls.
  • Analytics and reporting: Provides insights for predicting future events and gamifying sales performance.
  • Integration with major CRMs: Works seamlessly with existing systems.
  • Easy installation: Streamlined setup process.
  • Automation features: Improves workflow efficiency.
  • Call analytics: Tracks call time, number of contacts, and voicemails.
  • Caller ID identification: Prepares agents for incoming calls with contact information.
  • Double dial inflation: Double dials can skew call analytics data.
  • Cost: Tenfold can be expensive for some users.
  • Windows update compatibility: Requires IT intervention after major Windows updates.

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