About Tesseron
Tesseron by Luithle & Luithle GmbH is an enterprise service management platform that unifies IT and service desk workflows. It emphasizes collaboration, transparency, and customer service, scaling from help desk to broader service operations. Teams can standardize incident and request handling while improving communication across departments. Configurable workflows help align service levels across business units. Key capabilities: Incident and request management Service desk collaboration tools Workflow transparency and tracking Scalable enterprise service management Customer service reporting Best for: IT and shared services teams running service desk operations.
Tesseron by Luithle & Luithle GmbH is a comprehensive IT service management (ITSM) software designed to streamline and optimize the processes within IT service departments. Developed by Luithle & Luithle GmbH, Tesseron focuses on providing businesses with a robust toolset for managing their IT infrastructure, support tickets, and service requests. Its key features include ticketing systems, automated workflows, asset management, reporting, and customer communication tools. Tesseron aims to enhance the efficiency and transparency of IT operations, ensuring organizations can meet the demands of modern IT environments. The user interface of Tesseron is designed with simplicity and functionality in mind, making it accessible to users across varying levels of technical expertise. The clean and intuitive dashboard allows users to easily navigate between modules such as ticketing, reporting, and asset management. One notable design element is the customizable dashboard that enables IT teams to personalize their workspaces according to their specific needs. This flexibility makes it easier to prioritize tasks and manage workflows efficiently.
Pros & Cons
- +1. Clear Positioning: The company is clearly positioned as a full-service IT service provider offering both consulting and technical solutions.
- +2. Quality Focus: The ISO 27001 certification highlights a commitment to high security standards and data protection.
- +3. Customer-Centric: The emphasis on long-term partnerships and tailored solutions signals a customer-oriented approach.
- +4. Competency: The mention of highly qualified employees and years of experience builds trust in the company's expertise.
- +5. Regional Presence: The mention of locations in Gemmrigheim and Heilbronn creates a sense of proximity and reliability.
- +6. International Reach: The reference to customers from Germany and abroad indicates a broad reach.
- −1. Lack of Differentiation: The description is quite generic and doesn't sufficiently differentiate the company from its competitors.
- −2. Missing Unique Selling Proposition (USP): It's unclear what makes the company unique or what specific advantages it offers over competitors.
- −3. Technical Details: The technical aspects of the offered solutions are only briefly touched upon. A more detailed description of the technologies and services would be beneficial.
- −4. Customer Testimonials: There are no concrete examples or customer testimonials to support the claims of quality service.
- −5. Future Orientation: The description focuses heavily on the existing state. A stronger emphasis on innovation, new technologies, and future developments could be more appealing to potential customers.
Features
Key features
- 1. Comprehensive Enterprise Service Management
- Offers a holistic solution for managing various tasks, requests, and processes across an organization.
- 2. Improved Efficiency
- Streamlines workflows, reduces manual tasks, and enhances productivity.
- 3. Enhanced Collaboration
- Fosters collaboration between teams and departments, promoting knowledge sharing and synergy.
- 4. Increased Transparency
- Provides visibility into processes, making it easy to track progress and identify bottlenecks.
- 5. Improved Customer Service
- Offers a centralized platform for managing customer interactions and improving customer satisfaction.
- 6. Scalable
- Can be customized to fit the specific needs of different organizations.
- 7. Cloud-Based
- Accessible from anywhere with an internet connection.
Additional features
- 1. Ticket System
- Tracks and manages tasks, issues, and requests.
- 2. Service Management
- Provides a comprehensive view of services and their associated processes.
- 3. Project Management
- Manages projects from initiation to completion.
- 4. Knowledge Management
- Stores and shares knowledge and best practices.
- 5. IT Helpdesk
- Specifically designed for IT support teams to manage and resolve IT-related issues.
Pricing
Monthly plans
Community
EUR 24.9
Enterprise
EUR 39.9
Countries & Languages
Available in
Interface languages
Billing currencies
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About Tesseron
Tesseron by Luithle & Luithle GmbH is an enterprise service management platform that unifies IT and service desk workflows. It emphasizes collaboration, transparency, and customer service, scaling from help desk to broader service operations. Teams can standardize incident and request handling while improving communication across departments. Configurable workflows help align service levels across business units. Key capabilities: Incident and request management Service desk collaboration tools Workflow transparency and tracking Scalable enterprise service management Customer service reporting Best for: IT and shared services teams running service desk operations.
Tesseron Details
Tesseron's In-App Market Place
Does Tesseron have an in-app market place?
Yes
How many Mini-Apps in the marketplace?
1
Mini Apps
N/A
Pricing Options
Plans
Monthly plans
Community
EUR 24.9
Enterprise
EUR 39.9
Accepted Payment Currencies
EUR (€)
Pros & Cons
- 1. Clear Positioning: The company is clearly positioned as a full-service IT service provider offering both consulting and technical solutions.
- 2. Quality Focus: The ISO 27001 certification highlights a commitment to high security standards and data protection.
- 3. Customer-Centric: The emphasis on long-term partnerships and tailored solutions signals a customer-oriented approach.
- 4. Competency: The mention of highly qualified employees and years of experience builds trust in the company's expertise.
- 5. Regional Presence: The mention of locations in Gemmrigheim and Heilbronn creates a sense of proximity and reliability.
- 6. International Reach: The reference to customers from Germany and abroad indicates a broad reach.
- 1. Lack of Differentiation: The description is quite generic and doesn't sufficiently differentiate the company from its competitors.
- 2. Missing Unique Selling Proposition (USP): It's unclear what makes the company unique or what specific advantages it offers over competitors.
- 3. Technical Details: The technical aspects of the offered solutions are only briefly touched upon. A more detailed description of the technologies and services would be beneficial.
- 4. Customer Testimonials: There are no concrete examples or customer testimonials to support the claims of quality service.
- 5. Future Orientation: The description focuses heavily on the existing state. A stronger emphasis on innovation, new technologies, and future developments could be more appealing to potential customers.
Tesseron's Support Options
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