Text Analytics Platform logo

Text Analytics Platform

by SetuServ · Since 2012
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Active1+ countriesCloud
Quick facts
VendorSetuServ
Year launched2012
StatusActive
Location222 Merchandise Mart Plaza, Suite 1212, Chicago, IL 60654, USA
Countries served1+
Languages9
Integrations2+
Free tierN/A
Free trialN/A
Contact salesYES

About Text Analytics Platform

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The Text Analytics Platform by SetuServ is a sophisticated tool that leverages a blend of Artificial Intelligence (AI) and Human Intelligence (HI) to extract valuable insights from unstructured text data. Primarily designed for organizations looking to analyze customer feedback from diverse sources such as social media, online reviews, surveys, and chat logs, this platform provides businesses with a way to better understand their customers and enhance decision-making processes. SetuServ’s approach is particularly powerful because it doesn't rely solely on AI; the human curation element adds a layer of accuracy and contextual understanding that purely AI-driven systems sometimes miss. This combination makes it stand out in a crowded market of text analytics tools. The user interface of SetuServ’s Text Analytics Platform is both user-friendly and highly customizable, which ensures it caters to a broad range of users, from data analysts to marketers. Its web-based design allows for smooth navigation across dashboards, enabling users to view different reports and insights with ease.

Pros & Cons

Pros
  • High Accuracy with AI & Human Intelligence
  • Customizable to Client Needs
  • Comprehensive Data Insights
Cons
  • Complexity in Initial Setup

Features

Key features

1. Customized AI

Combines machine learning with human expertise for improved accuracy and root cause analysis.

2. Data Agnostic

Analyzes data from any public or private source.

3. Customized Visualizations

Delivers insights through customizable dashboards with various views and integrates with popular BI tools (Tableau, Power BI).

4. Actionable Insights

Helps users take action by pinpointing key drivers and trends, not just filtering data.

5. Multiple Data Access Points

Offers APIs to access data at different stages of the processing pipeline (raw, AI-predicted, human-curated).

Additional features

1. Customized AI Model Training

Trains AI models based on client objectives, use cases, and data sources.

2. Data Ingestion

Aggregates data from various sources on a periodic basis.

3. Topic Taxonomy & Product Hierarchy Creation

Identifies and structures topics and product categories within the data.

4. Human Curation

Ensures accuracy and alignment of insights with client needs.

5. Web-based Dashboard

Provides customizable dashboards with insights like topic trends, competitor analysis, and segment comparisons.

6. Integration with Popular BI Tools

Integrates with Tableau and Power BI for advanced visualization.

7. Customizable Reports

Generates custom reports in PDF and PPT formats.

8. Expert Analysis & Insights

Offers additional analysis and insights from on-site consultants.

9. Multi-stage Data Access APIs

Provides access points for raw scraped data, AI predictions, and final human-curated data.

Pricing

Free trial
Free version
Request a quote
Promo Offer

Countries & Languages

1
Countries served
9
Interface languages
8
Billing currencies

Available in

All Countries.

Interface languages

EnglishSpanishFrenchGermanItalianJapaneseKoreanPortugueseDutch

Billing currencies

🇺🇸USD🇪🇺EUR🇬🇧GBP🇯🇵JPY🇦🇺AUD🇨🇦CAD🇨🇳CNY🇮🇳INR

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