Tookan

0(0 reviews)

Software Status:Active

About Tookan

Tookan is a delivery management software from JungleWorks that supports businesses in managing their delivery operations. It includes features such as real-time tracking, route improvement, and order management so businesses can ensure efficient delivery processes. Tookan provides insights into delivery performance and helps reduce operational costs. Additionally, it allows for easy integration with various payment gateways and third-party applications to improve the user use. Key capabilities: real-time tracking route improvement order management analytics and reporting integration support Best for: logistics companies and businesses that need a comprehensive solution for their delivery management needs.

Tookan Details

Vendor

JungleWorks

Year Launched

2011

Location

USA Jungleworks Inc, 4830 West Kennedy Blvd, Suite 600, Tampa, Florida, 33609, U.S.A

Deployment

cloud, ios, android

Training Options

documentation, videos, live online

Countries Served

All Countries

Languages

English, Spanish, French, German, Italian, Portuguese, Dutch, Russian, Chinese, Japanese, Korean, Arabic

Users

Courier, Delivery Manager, Dispatcher, Field Service Technician, Fleet Manager, Restaurant Owner, Logistics Manager, Online Food Delivery Manager, Yard Supervisor, HR Manager, Towing Operator, Transport Dispatcher, Transportation Manager, Trucking Company Owner, Route Planner, Service Manager, Spa Manager.

Industries Served

Food, Grocery, Logistics, Courier, E-commerce, Retail, Transportation

Tookan's In-App Market Place

Does Tookan have an in-app market place?

Yes

How many Mini-Apps in the marketplace?

Mini Apps

N/A

Pricing Options

Free trial

Free version

Request a quote

Promo Offer

Accepted Payment Currencies

Usd ($)

Pros & Cons

Comprehensive Platform: Manages various delivery operations from one place, suitable for different industries and business models (B2C, B2B, 3PL).
Feature-Rich: Offers core functionalities like automated dispatch, route optimization, real-time tracking, order management, and various business interfaces (web dashboard, mobile apps for drivers, customers, managers, etc.).
Automation: Automates dispatching, scheduling (via Autopilot feature from previous text), and provides automated reports.
Integration Capabilities: Supports integrations with numerous POS systems, payment gateways, communication tools (SMS, WhatsApp), and provides an SDK for further connectivity.
Strong User Feedback on Ease of Use & Features: Many users find the software easy to use for both administrators and drivers, appreciate the number of features, and find the interfaces user-friendly.
Positive Support Experiences (for many users): Numerous reviews highlight excellent, responsive, and helpful customer support, including 24/7 live chat.
Affordable/Cost-Effective (for many users): Some users found the pricing affordable and cost-effective compared to alternatives, appreciating pricing based on tasks or team members, and free add-ons.
Real-Time Visibility: Offers real-time tracking of drivers and updates for customers, improving communication and experience.

Inconsistent Customer Service Experiences: While many praise the support, at least one review described customer service as "horrible" and unresponsive.
Bugs and Stability Issues: Some users reported occasional issues like tracking freezing or edits not appearing correctly.
Slow Feature Development: A user noted that rolling out requested features can sometimes take too long.
Limited or Expensive Customization: Some users found that the level of customization they desired was either not available or came at an additional cost.