About Tookan
Tookan is a delivery management software from JungleWorks that supports businesses in managing their delivery operations. It includes features such as real-time tracking, route improvement, and order management so businesses can ensure efficient delivery processes. Tookan provides insights into delivery performance and helps reduce operational costs. Additionally, it allows for easy integration with various payment gateways and third-party applications to improve the user use. Key capabilities: real-time tracking route improvement order management analytics and reporting integration support Best for: logistics companies and businesses that need a comprehensive solution for their delivery management needs.
Tookan by JungleWorks is a comprehensive software solution designed for courier, delivery management, distribution, field service management, fleet management, food delivery, logistics, online ordering, yard management, workforce management, towing, transportation dispatch, transportation management, trucking, route planning, service dispatch, and spa businesses. Its standout features include real-time tracking, automated task assignment, route optimization, and customer communication tools. The user interface of Tookan is intuitive and user-friendly, with a clean design that enhances usability. The dashboard provides a clear overview of all operations, making it easy for users to navigate between different features. The software's drag-and-drop functionality allows for quick and easy task assignment, while the interactive map view helps in efficient route planning and tracking. One of the core functionalities that set Tookan apart from its competitors is its advanced automation capabilities. The software can automatically assign tasks based on predefined rules, optimize routes to minimize travel time and fuel costs, and send real-time notifications to customers and drivers. This level of automation streamlines operations and increases efficiency.
Pros & Cons
- +Comprehensive Platform: Manages various delivery operations from one place, suitable for different industries and business models (B2C, B2B, 3PL).
- +Feature-Rich: Offers core functionalities like automated dispatch, route optimization, real-time tracking, order management, and various business interfaces (web dashboard, mobile apps for drivers, customers, managers, etc.).
- +Automation: Automates dispatching, scheduling (via Autopilot feature from previous text), and provides automated reports.
- +Integration Capabilities: Supports integrations with numerous POS systems, payment gateways, communication tools (SMS, WhatsApp), and provides an SDK for further connectivity.
- +Strong User Feedback on Ease of Use & Features: Many users find the software easy to use for both administrators and drivers, appreciate the number of features, and find the interfaces user-friendly.
- +Positive Support Experiences (for many users): Numerous reviews highlight excellent, responsive, and helpful customer support, including 24/7 live chat.
- +Affordable/Cost-Effective (for many users): Some users found the pricing affordable and cost-effective compared to alternatives, appreciating pricing based on tasks or team members, and free add-ons.
- +Real-Time Visibility: Offers real-time tracking of drivers and updates for customers, improving communication and experience.
- −Inconsistent Customer Service Experiences: While many praise the support, at least one review described customer service as "horrible" and unresponsive.
- −Bugs and Stability Issues: Some users reported occasional issues like tracking freezing or edits not appearing correctly.
- −Slow Feature Development: A user noted that rolling out requested features can sometimes take too long.
- −Limited or Expensive Customization: Some users found that the level of customization they desired was either not available or came at an additional cost.
Features
Key features
- Centralized Platform
- Manages all delivery operations from a single platform.
- Automated Dispatch & Auto Allocation
- Eliminates manual steps by automatically assigning orders to the nearest and available delivery agents.
- Route Optimization
- Calculates the most efficient paths for any mode of transportation.
- Real-Time Tracking
- Provides live tracking of deliveries and on-field personnel using geo-analytics, including a shareable tracking link for customers.
- Delivery Orchestration
- Manages and orchestrates deliveries effectively using both in-house and third-party fleets.
- Smart Analytics & Reporting
- Offers smart analytics, business insights, and customizable reports for monitoring and optimizing operations.
- Mobile Capabilities
- Includes dedicated mobile apps for drivers/agents, customers, managers, and pickers, as well as a booking form interface.
Additional features
- Centralized Delivery Operations Management Platform
- Manage all your delivery operations from one platform to enhance efficiency and deliver exceptional customer experience at scale.
- Fulfillment Management
- A component of the Tookan Dispatch Management Platform built for enterprises.
- Automation
- A general capability integrated into the platform's features.
- Order Management
- A core function allowing seamless management of orders.
- Dispatch Planning
- A feature for planning how deliveries are assigned and sent out.
- Capacity Management
- A feature to manage the volume of deliveries the system can handle.
- Route Optimization
- Retrieves the most efficient path for any mode of transportation.
- Delivery Orchestration
- Effectively and efficiently orchestrates deliveries through third-party as well as in-house fleets.
- 3PL Management
- Allows for the management of third-party logistics providers within the platform.
- Share My Fleet
- A capability to share information about your fleet.
- Real-Time Tracking
- Provides live tracking of deliveries and includes an Advanced Fleet Tracking Solution.
- Tracking Link
- Allows sharing a link for customers to track their delivery in real-time.
- Driver/Agent Mobile App
- A dedicated application for on-field personnel.
- Smart Analytics
- Provides insightful data analysis for dispatch partners, including tracking summaries for up to 90 days past with comprehensive graphical reports.
- Business Insights
- Offers valuable insights to improve business operations (derived from analytics).
- Customisable Reports
- Allows the generation of tailored reports based on specific needs.
- Automated Dispatch / Auto Allocation
- Eliminates manual steps by auto assigning orders to your nearest & available delivery agents.
- Business Interfaces
- A suite of interfaces including a Dashboard, Customer App, Manager App, Booking Form, and Picker app.
- Geo Analytics Tools
- Powerful tools used to track your on-field personnel in real-time for better workforce productivity (integrated into interfaces like the Dashboard).
- Integration Capabilities
- Extends the functionalities by connecting with other business apps and softwares.
- In-house Ordering Platform
- A platform to manage seamless orders and govern the end-to-end ordering and delivery process.
- Extensive POS Integrations (45+)
- Connects with over 45 point-of-sale systems.
- Payment Gateway Integrations
- Serves customers with swift and convenient payment options for their business transactions.
- Communication Integrations (SMS, WhatsApp)
- Regulates end-to-end communications between your business and customers with ease.
- Tookan SDK
- Allows integration of Tookan's highly enriched SDK into your business apps and softwares to expand reach.
- Cash Management
- Supervises and maintains a record of each and every transaction done by your delivery agent irrespective of the mode of payment.
- Agent Wallet Feature (part of Cash Management)
- A feature within the cash management system to handle agent transactions.
Pricing
Monthly plans
Startup
USD 199
Growth
USD 439
Standard
USD 499
One-time purchase
Tookan Lifetime Pro
USD 11,028
Countries & Languages
Interface languages
Billing currencies
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About Tookan
Tookan is a delivery management software from JungleWorks that supports businesses in managing their delivery operations. It includes features such as real-time tracking, route improvement, and order management so businesses can ensure efficient delivery processes. Tookan provides insights into delivery performance and helps reduce operational costs. Additionally, it allows for easy integration with various payment gateways and third-party applications to improve the user use. Key capabilities: real-time tracking route improvement order management analytics and reporting integration support Best for: logistics companies and businesses that need a comprehensive solution for their delivery management needs.
Tookan Details
Tookan's In-App Market Place
Does Tookan have an in-app market place?
Yes
How many Mini-Apps in the marketplace?
1
Mini Apps
N/A
Pricing Options
Plans
Monthly plans
Startup
USD 199
Growth
USD 439
Standard
USD 499
One-time purchase
Tookan Lifetime Pro
USD 11,028
Accepted Payment Currencies
Usd ($)
Pros & Cons
- Comprehensive Platform: Manages various delivery operations from one place, suitable for different industries and business models (B2C, B2B, 3PL).
- Feature-Rich: Offers core functionalities like automated dispatch, route optimization, real-time tracking, order management, and various business interfaces (web dashboard, mobile apps for drivers, customers, managers, etc.).
- Automation: Automates dispatching, scheduling (via Autopilot feature from previous text), and provides automated reports.
- Integration Capabilities: Supports integrations with numerous POS systems, payment gateways, communication tools (SMS, WhatsApp), and provides an SDK for further connectivity.
- Strong User Feedback on Ease of Use & Features: Many users find the software easy to use for both administrators and drivers, appreciate the number of features, and find the interfaces user-friendly.
- Positive Support Experiences (for many users): Numerous reviews highlight excellent, responsive, and helpful customer support, including 24/7 live chat.
- Affordable/Cost-Effective (for many users): Some users found the pricing affordable and cost-effective compared to alternatives, appreciating pricing based on tasks or team members, and free add-ons.
- Real-Time Visibility: Offers real-time tracking of drivers and updates for customers, improving communication and experience.
- Inconsistent Customer Service Experiences: While many praise the support, at least one review described customer service as "horrible" and unresponsive.
- Bugs and Stability Issues: Some users reported occasional issues like tracking freezing or edits not appearing correctly.
- Slow Feature Development: A user noted that rolling out requested features can sometimes take too long.
- Limited or Expensive Customization: Some users found that the level of customization they desired was either not available or came at an additional cost.
Tookan's Support Options
Email Address
contact@jungleworks.comContact
+15798090491Documentation
https://tookanapi.docs.apiary.io/#referenceCommunity Forums
https://app.fugu.chat/jw/joinChatbot
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