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TownSuite Municipal

by TownSuite Municipal Software · Since 1987
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Active1+ countriesCloud
Quick facts
VendorTownSuite Municipal Software
Year launched1987
StatusActive
Location216 Airport Blvd., Suite 101, Gander, NL A1V1L6, CA
Countries served1+
Languages1
Integrations
Free tier
Free trial
Contact salesYES

About TownSuite Municipal

TownSuite Municipal is a municipal management software from TownSuite Municipal Software that provides comprehensive solutions for local government operations. It combines property tax management, permitting, and financial reporting so municipalities can efficiently manage their administrative tasks. The software supports various departments including planning, public works, and finance, allowing for integrated communication and data sharing. Additionally, it offers tools for citizen engagement and service requests, ensuring residents can easily interact with their local government. Key capabilities: property tax management permitting financial reporting citizen engagement service requests Best for: local government officials that need to manage various municipal functions effectively.

TownSuite Municipal (mERP) is a mature, comprehensive Municipal ERP and Fund Accounting platform specifically engineered for the complexities of local government operations. Founded in 1987, its main strength is providing a single, highly integrated system for everything from core financial management (PSAB compliant Fund Accounting and Utility Billing) to public services (GIS, Permitting, 311 service requests). Its ability to serve municipalities of any size and its focus on data accuracy via centralized entry are key advantages. However, potential users should note the vendor's push for a mandatory cloud transition by 2026 and the need for direct consultation to determine the specific pricing for this robust, customizable, and internally focused solution.

Pros & Cons

What users like
  • +Ability to serve truly any size municipality
  • +High degree of internal integration across all modules
  • +Ensures PSAB compliance and addresses specific municipal workflows like taxation and utility billing.
What users flag
  • The solution is heavily focused on the Canadian municipal environment
  • Detailed pricing plans require consultation

Features

Key features

Municipal Fund Accounting
A specialized, fully integrated financial system designed from the ground up for government use, compliant with PSAB (Public Sector Accounting Board) standards.
Seamless GIS Integration
Allows users to connect existing GIS (Geographic Information System) resources directly to TownSuite data (properties, assets, permits), making mapping interactive and accessible.
Centralized Information Source
Serves as a single platform (mERP) where information is entered once and linked across all departments (Finance, HR, Land, Assets), eliminating data duplication.
Comprehensive Utility and Property Billing
Manages the complex processes of metered or unmetered utility billing (water, gas, electric) and property tax billing, often integrating with provincial agencies.
Citizen Self-Service Portal & 311
Provides online portals for citizens to view and pay eBills, submit service requests (311), and track permit applications, improving public engagement.

Additional features

Accounts Payable/Receivable
Manages vendors, processes payments, and handles receipting and customer accounts.
General Ledger & Banking
Configures financial information and facilitates bank reconciliations for multiple accounts.
Budgeting & Forecasting
Offers comprehensive budgeting tools with real-time posting for up-to-date performance reporting.
Fixed Asset Management
Tracks assets, calculates and posts amortization, and manages federal/provincial reporting requirements for infrastructure.
HRIS (Human Resources Information System) & Payroll
Includes full payroll administration, electronic timesheet entry, leave requests, and a secure employee portal for paystubs.
Permitting & Inspections
Manages the full lifecycle of building permits (application to final approval), code enforcement, and building inspections with violation tracking.
Work Order Management
Handles the creation, scheduling, and tracking of work orders and resource management (personnel, equipment, inventory) for public works.
Event & Facilities Management
Modules for managing event registration, facility bookings, memberships, and ticketing, often including digital waivers.
Purchasing
Tools to manage quotes, requisitions, and the creation of purchase orders while tracking goods received.
Document Management
Allows electronic files and documents to be attached to any account or record within the system, eliminating external searching.

Pricing

Free trial
Free version
Request a quote
Promo Offer

Countries & Languages

1
Countries served
1
Interface languages
1
Billing currencies

Available in

Canada

Interface languages

English

Billing currencies

🇨🇦CAD

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