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TraceDock

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Software Status:Active

About TraceDock

TraceDock is a Customer Data Platform from CM.com that helps users understand the customers as individuals. It combines HALO AI Agents, an AI Engine for 1:1 Personalization, and Unified Customer Profiles to provide insights for targeted marketing strategies. Additionally, TraceDock integrates across all sources and offers a Service Cloud Shared Agent Inbox along with Marketing Campaigns for efficient communication. These features facilitate personalized interactions and predict customer journeys using advanced AI. TraceDock enables marketers to build rich customer profiles that foster deeper relationships. Key capabilities: HALO AI Agents AI Engine 1:1 Personalization Unified Customer Profiles Service Cloud Shared Agent Inbox Marketing Campaigns Best for: marketers that need to create targeted and personalized customer engagement strategies.

TraceDock Details

Vendor
CM.com
Year Launched
1999
Location
Konijnenberg 24 4825 BD Breda
Deployment
cloud
Training Options
documentation, videos, live online, in person
Countries Served
All Countries
Languages
English, Spanish, French, German, Italian, Portuguese, Dutch, Russian, Chinese, Japanese.
Users
Data Analysts, Marketing Managers, E-commerce Managers, Digital Marketers, Web Analysts
Industries Served
Healthcare, Education, Finance, Retail, Technology, E-commerce, Hospitality, Manufacturing
Tags
One Time Password (OTP), Two-Factor authentication, Voice & IVR, Ticketing, Mobile Messaging, WhatsApp Business, Conversational Commerce, CPaaS, SaaS, Payments, SMS, Apple Business Chat, RCS, SIP Trunking, Sign, AI chatbot, API, and Customer Contact

TraceDock's In-App Market Place

Does TraceDock have an in-app market place?

Yes

How many Mini-Apps in the marketplace?

0

Mini Apps

Pricing Options

Free trial
Free version
Request a quote
Promo Offer

Accepted Payment Currencies

USD ($), EUR (€), GBP (£), AUD (A$), CAD (C$), JPY (¥), CHF (CHF), NZD (NZ$), SGD (S$), HKD (HK$), SEK (SEK), NOK (NOK), DKK (DKK), MXN (MX$), INR (₹), CNY (¥)

Pros & Cons

  • Privacy-first design
  • Collects only first-party, anonymized data—fully compliant with modern data laws.
  • Resistant to ad blockers & tracking prevention
  • Maintains tracking accuracy even when browsers or plugins block scripts.
  • Cookieless support
  • Enables data collection with or without cookie consent.
  • Boosts Google Analytics reliability
  • Helps maintain full marketing attribution in GA and GA4.
  • Simple integration via DNS and JavaScript
  • Easy to implement with light code and no third-party pixels.
  • Requires DNS-level configuration
  • Setup can require IT/admin involvement (A-record setup).
  • Not a full CDP
  • Lacks advanced segmentation, activation, and omnichannel capabilities found in full customer data platforms.
  • Requires ongoing technical maintenance
  • Any changes to domain/subdomain, DNS, or script setup may require regular upkeep.

TraceDock's Support Options

Contact

+31 (0)76 5727000

Documentation

https://developers.cm.com/

Chatbot

Available

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