About TrackMage
A shipment tracking platform for e-commerce businesses. It provides branded order tracking pages to improve customer experience, reduce support requests, and enable post-purchase upselling.
TrackMage is a post-purchase experience and shipment tracking platform for e-commerce stores. It aims to increase sales and customer retention by providing a branded, Amazon-like tracking experience. Key features include customizable order tracking pages that allow for upselling, real-time tracking with over 1,620 carriers, and automated customer notifications via email. The platform is designed for both direct-to-consumer (D2C) brands and wholesalers, offering bulk tracking and logistics analytics. It integrates with major e-commerce platforms like Shopify and WooCommerce. TrackMage offers a 14-day free trial, but detailed pricing plans are not published on its homepage. The service is a cloud-based web application.
Pros & Cons
- Offers branded tracking pages that can be used for upselling.
- Supports a vast network of over 1,620 global carriers.
- Helps reduce customer support queries by providing automated, real-time tracking updates.
- Provides features for both D2C and wholesale/B2B use cases.
- Includes a 14-day free trial without requiring a credit card.
- Does not offer on-premise installation options for locally hosted software setups.
- Does not feature an extensive native app marketplace for additional extensions.
- Lacks a built-in interactive chatbot for instant customer self-service inquiries.
- Advanced SMS notification flows depend on third-party integrations like Zapier.
- Customization of tracking templates requires manual alignment with certain store themes.
Features
Key features
Customize the tracking page with your brand to engage and upsell to customers post-purchase.
Track shipments in real-time across a network of over 1,620 global carrier partners.
Automatically send customers live tracking updates and pickup alerts to reduce 'where is my order' (WISMO) requests.
Connects with platforms like Shopify, WooCommerce, and ClickFunnels to provide an Amazon-like post-purchase experience.
An automatic tool checks customer email addresses for common typos at checkout to ensure deliverability of notifications.
Additional features
View all inbound and outbound shipments on a single page, designed for wholesalers and B2B logistics.
Provides data to improve shipping times and reliability.
Organize and filter shipments by criteria such as date, carrier, order number, or country.
Create multiple accounts for stakeholders with specific user permissions, including read-only access.
Retains historical tracking information, even if tracking IDs are reused by carriers.
Prompts customers to leave a review after their package has been delivered.
Pricing
Monthly plans
- Unlimited tracking pages
- 100 orders per month
- 2 user seats
- Custom domains
- Personalized email notifications
Countries & Languages
Interface languages
Billing currencies
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About TrackMage
A shipment tracking platform for e-commerce businesses. It provides branded order tracking pages to improve customer experience, reduce support requests, and enable post-purchase upselling.
TrackMage Details
TrackMage's In-App Market Place
Does TrackMage have an in-app market place?
Yes
How many Mini-Apps in the marketplace?
0
Mini Apps
Pricing Options
Plans
Monthly plans
- Unlimited tracking pages
- 100 orders per month
- 2 user seats
- Custom domains
- Personalized email notifications
Accepted Payment Currencies
USD
Pros & Cons
- Offers branded tracking pages that can be used for upselling.
- Supports a vast network of over 1,620 global carriers.
- Helps reduce customer support queries by providing automated, real-time tracking updates.
- Provides features for both D2C and wholesale/B2B use cases.
- Includes a 14-day free trial without requiring a credit card.
- Does not offer on-premise installation options for locally hosted software setups.
- Does not feature an extensive native app marketplace for additional extensions.
- Lacks a built-in interactive chatbot for instant customer self-service inquiries.
- Advanced SMS notification flows depend on third-party integrations like Zapier.
- Customization of tracking templates requires manual alignment with certain store themes.
TrackMage's Support Options
Email Address
support@trackmage.comTrackMage's Alternatives
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