About Troque e Devolva
A post-purchase platform for e-commerce businesses in Brazil, focused on automating reverse logistics, including exchanges and returns.
Troque e Devolva is a comprehensive post-purchase and reverse logistics platform designed for the Brazilian e-commerce market. It automates the entire process of product exchanges and returns, aiming to reduce the workload on customer service teams. The core of the product is a customizable, 24/7 self-service portal where customers can initiate and track their returns. For merchants, it offers a centralized dashboard to manage requests, set up rules, and gain insights. The platform integrates with major e-commerce platforms like Shopify, VTEX, and WooCommerce, as well as Brazilian carriers. Pricing is usage-based, determined by the number of monthly return requests, with an initial activation fee. It also offers features to incentivize exchanges over returns and supports physical store drop-offs. The vendor is Andrews Tecnologia Ltda, part of the Find My Pack group.
Pros & Cons
- Automates the entire returns and exchange process, reducing manual work for support teams.
- Offers a 24/7 self-service portal for a better customer experience.
- Integrates with major e-commerce platforms and Brazilian carriers.
- Pricing is transparent and scales with the volume of returns.
- Features like 'Return to Store' and incentives for exchanges help retain revenue.
- The platform is primarily focused on the Brazilian market and uses Portuguese as its main language.
- Some advanced features like automatic refunds and stock reservation are paid add-ons.
- Requires an initial activation fee to get started.
Features
Key features
Provides a 24/7 self-service portal for customers to initiate exchanges and returns without human intervention.
Merchants can customize the returns portal with their own branding and domain.
Connects with carriers like Correios for automatic postage authorization and tracking.
Allows merchants to manage all return and exchange requests from a single dashboard.
Supports in-person returns at physical store locations, with geolocalization features.
Additional features
Sends customizable transactional emails to keep customers updated on their return status.
Notifies customers about their return process via WhatsApp.
Collects customer feedback after the return process is complete.
Integrates with payment systems to issue vouchers or process refunds automatically.
Manage access for different team members with specific permissions.
Integrates with ERPs to automatically issue return invoices.
Supports custom integrations and workflows via webhooks.
Pricing
Monthly plans
- Includes 50 requests per month
- Self-service portal 24/7
- Unified customer service center
- Up to 6 users
- Up to 3 return centers
- Specialist-led implementation
- Chat and email support
Price is for 50 requests/month. Cost per request decreases as volume increases. An activation fee of R$ 97 is required.
Source: vendor pricing page →Countries & Languages
Interface languages
Billing currencies
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About Troque e Devolva
A post-purchase platform for e-commerce businesses in Brazil, focused on automating reverse logistics, including exchanges and returns.
Troque e Devolva Details
Troque e Devolva's In-App Market Place
Does Troque e Devolva have an in-app market place?
Yes
How many Mini-Apps in the marketplace?
10
Mini Apps
1. "One-Click Upsell" - Allows users to easily add additional products to their cart before checkout
increasing upsell opportunities.
2. "Abandoned Cart Recovery" - Sends automated reminders to users who have abandoned their shopping carts
encouraging them to complete their purchase.
3. "Live Chat Support" - Integrates a live chat feature into the shopping cart
allowing users to easily get assistance with their purchases.
4. "Product Recommendations" - Uses algorithms to suggest related products to users
increasing cross-selling opportunities.
5. "Coupon Code Integration" - Allows users to easily apply discount codes during checkout
incentivizing purchases.
Pricing Options
Plans
Monthly plans
- Includes 50 requests per month
- Self-service portal 24/7
- Unified customer service center
- Up to 6 users
- Up to 3 return centers
- Specialist-led implementation
- Chat and email support
Price is for 50 requests/month. Cost per request decreases as volume increases. An activation fee of R$ 97 is required.
Source: vendor pricing page →Accepted Payment Currencies
BRL
Pros & Cons
- Automates the entire returns and exchange process, reducing manual work for support teams.
- Offers a 24/7 self-service portal for a better customer experience.
- Integrates with major e-commerce platforms and Brazilian carriers.
- Pricing is transparent and scales with the volume of returns.
- Features like 'Return to Store' and incentives for exchanges help retain revenue.
- The platform is primarily focused on the Brazilian market and uses Portuguese as its main language.
- Some advanced features like automatic refunds and stock reservation are paid add-ons.
- Requires an initial activation fee to get started.
Troque e Devolva's Support Options
Email Address
support@bitrix24.comDocumentation
https://docs.troqueedevolva.com.br/Troque e Devolva's Alternatives
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