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Trustpilot

by Trustpilot · Since 2007
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ActiveAvailable globallyCloud
Quick facts
VendorTrustpilot
Year launched2007
StatusActive
LocationC/O Herikerbergweg 238 Luna ArenA 1101 CM Amsterdam The Netherlands
Countries servedGlobal
Languages28
Integrations23+
Free tierN/A
Free trialN/A
Contact salesYES

About Trustpilot

Trustpilot is a review platform from Trustpilot that supports consumer feedback on businesses. It provides a space for users to find, read, and write reviews, so they can make informed decisions. Users can easily find companies they can trust by browsing through various reviews and ratings. Trustpilot includes features for multiple countries such as Österreich, Deutschland, Australia, United Kingdom, and New Zealand, ensuring a broad range of consumer insights across different markets. This platform is valuable for businesses looking to grow by gaining authentic feedback and improving their reputation. Key capabilities: user-generated reviews company rankings multi-country support analytics tools business transparency Best for: consumers and businesses that need to understand customer experiences and improve service quality.

Trustpilot by Trustpilot Limited is a powerful tool designed to help businesses manage their online reputation and gather valuable customer feedback. One of its standout features is its ability to collect and showcase customer reviews, providing an unbiased and transparent platform for businesses to build trust with their customers. The user interface of Trustpilot is clean, intuitive, and easy to navigate. Users can quickly access the tools they need to manage their reviews, respond to customer feedback, and track their overall reputation. The design elements are minimalistic, focusing on functionality and clarity, which enhances the user experience. One of the core functionalities that set Trustpilot apart from its competitors is its integration with Google Seller Ratings, which can boost a business's visibility in search engine results. Additionally, Trustpilot offers advanced analytics tools that provide businesses with valuable insights into customer sentiment and satisfaction. In terms of performance, Trustpilot is known for its speed, efficiency, and reliability. It can handle large datasets with ease, making it ideal for businesses with a high volume of customer feedback to manage.

Pros & Cons

Pros
  • Global Reach: Available in multiple languages and countries
  • Comprehensive Features: Offers a wide range of tools for review management
  • Integration Capabilities: Seamlessly integrates with various platforms
  • AI-Powered Tools: Utilizes AI for enhanced review analysis
Cons
  • Complexity: Wide range of features may require a learning curve
  • Review Authenticity: Concerns about fake reviews affecting credibility
  • Limited Free Plan: Basic plan offers limited functionalities
  • Support Limitations: No 24/7 live support mentioned

Features

Key features

Review Collection

Send automated invitations to customers to collect reviews

TrustScore

Aggregate customer ratings into a single score

Widgets

Display reviews on websites using customizable widgets

Analytics Dashboard

Monitor review performance and customer sentiment

Social Sharing

Share positive reviews on social media platforms

Competitor Analysis

Compare your reviews and ratings with competitors

Additional features

Review Monitoring

Track and manage customer reviews in real-time

Customer Experience Management

Gain insights into customer satisfaction and areas for improvement

Review Requests

Automate the process of requesting reviews from customers

Surveys & Feedback

Collect detailed feedback through surveys

SEO Management

Enhance search engine visibility with user-generated content

Reporting & Statistics

Generate reports on review metrics and performance

Real-Time Data

Access up-to-date information on customer feedback

Feedback Management

Organize and respond to customer feedback efficiently

Complaint Monitoring

Identify and address customer complaints promptly

Response Management

Manage responses to customer reviews

API Access

Integrate Trustpilot functionalities into other systems

Dashboard

Centralized view of review metrics and performance

Data Visualization

Visual representations of review data

Social Media Integration

Connect with social platforms for broader reach

Engagement Tracking

Monitor customer engagement with reviews

Alerts/Notifications

Receive notifications for new reviews or changes

Performance Metrics

Measure key performance indicators related to reviews

Survey/Poll Management

Create and manage customer surveys

Campaign Management

Plan and execute review collection campaigns

Sentiment Analysis

Analyze the sentiment of customer reviews

Third-Party Integrations

Connect with various third-party applications

Customizable Reports

Tailor reports to specific needs

Text Analysis

Analyze textual data from reviews

Customer Database

Maintain a database of customer information

Pricing

Free trial
Free version
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Promo Offer

Monthly plans

Plus
USD 339/mo
billed monthly

Countries & Languages

Global
Countries served
28
Interface languages
12
Billing currencies

Interface languages

EnglishFrenchGermanSpanishItalianDutchDanishSwedishNorwegianFinnishPortuguesePolishRussianChinese (Simplified)JapaneseKoreanTurkishArabicThaiIndonesianVietnameseCzechHungarianSlovakRomanianGreekBulgarianCroatian

Billing currencies

🇺🇸USD🇪🇺EUR🇬🇧GBP🇦🇺AUD🇨🇦CAD🇯🇵JPY🇨🇭CHF🇨🇳CNY🇸🇪SEK🇳🇴NOK🇩🇰DKK🇸🇬SGD

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