About TruVoice
TruVoice is a voice analytics software from Primary Intelligence that enables organizations to analyze customer interactions. It provides call transcription, sentiment analysis, and keyword spotting so teams can gain insights into customer experiences and improve service quality. TruVoice helps identify trends in customer feedback and agent performance through its advanced analytical capabilities. It supports integration with existing CRM systems and offers real-time reporting features to track performance metrics. Key capabilities: call transcription sentiment analysis keyword spotting real-time reporting integration with CRM systems Best for: customer service teams that need to analyze interactions for quality assurance and training purposes.
TruVoice Details
TruVoice's In-App Market Place
Does TruVoice have an in-app market place?
Yes
How many Mini-Apps in the marketplace?
1
Mini Apps
N/A
Pricing Options
Accepted Payment Currencies
Usd ($), Eur (€), Gbp (£), Jpy (¥), Aud (A$), Cad (C$), Chf (Fr), Cny (¥), Sek (kr), Nzd (NZ$), Inr (₹), Rub (₽), Krw (₩), Brl (R$), Try (₺)
Pros & Cons
- TruVoice offers advanced data analysis and reporting capabilities for businesses
- The software provides customer engagement and customer success tools for improved satisfaction
- TruVoice includes predictive analytics features to help businesses make informed decisions
- The platform offers market research and qualitative data analysis capabilities
- TruVoice integrates seamlessly with other sales enablement and dashboard tools for a comprehensive solution.
- Steep learning curve for users new to the platform
- Limited customization options for reports and dashboards
- Occasional bugs and glitches that can disrupt workflow
- Lack of integration with other software systems
- Limited customer support options for troubleshooting issues