About TSM
TSM is a service management software from The Service Manager that provides tools for managing service requests and support tickets. It includes features such as automated ticket routing, a comprehensive knowledge base, and performance analytics so teams can efficiently address customer inquiries. TSM supports real-time collaboration among team members and offers customizable reporting options to track service metrics. Designed to improve response times and increase customer satisfaction, TSM is suitable for organizations looking to simplify their support processes. Key capabilities: automated ticket routing knowledge base management performance analytics real-time collaboration customizable reporting Best for: support teams that need to manage service requests effectively.
TSM - The Service Manager (TSM Evolution) is a robust, cloud-based Field Service and Asset Management solution specifically tailored for small to mid-sized trade contractors in the ANZ and Asian markets, particularly those in HVAC&R, electrical, and general maintenance. Its core strength lies in its user-friendly interface, making it easy for both office staff and field technicians to adopt, and its powerful, real-time mobile solution that cuts down on paperwork. It offers a comprehensive suite of features, including intelligent scheduling, deep accounting integrations (Xero, MYOB, etc.), and strong asset history tracking and compliance tools. However, potential users should be aware that the pricing is customized rather than tiered, and some previous reports have indicated occasional issues during software updates or with specific functions like invoice customization, which should be verified during the generous 21-day free trial. Overall, TSM is an excellent choice for businesses looking to streamline their field operations with a comprehensive, scalable, and localized solution.
Pros & Cons
- +Provides a highly effective scheduler for managing multiple jobs and teams
- +Seamlessly connects with multiple popular accounting platforms
- +Offers a robust system for stock and asset management
- +Easy to use for both office staff and field technicians.
- +It is a highly scalable software
- −Customizing invoices can occasionally trigger system issues.
- −It relies on a web-based mobile interface rather than a fully native mobile application
- −Updates occasionally cause data loss
- −It has limited autofill capability for asset information.
Features
Key features
- Intelligent Scheduling & Dispatch
- Provides a flexible, efficient scheduler for all types of jobs, allowing office staff to dispatch tasks to technicians and teams in real-time.
- TSM Mobile Solutions / Mobile Access
- Empowers the mobile workforce by allowing field technicians to view, add, and update jobs, track time, service equipment, and generate documents directly from their mobile device on-site.
- Asset and Equipment History Tracking
- Allows businesses to track customer equipment, log maintenance history, and plan preventative maintenance contracts, including tracking associated costs.
- Quoting & Invoicing
- Enables the quick creation of accurate quotes and invoices directly on-site, streamlining financial processes and accelerating billing cycles.
- Compliance Management
- Digitizes safety processes by supporting the capture of digital forms, standardized checklists, and time-stamped records for audit and regulatory compliance.
- Comprehensive Reporting & Analytics
- A robust reporting engine with a wide variety of reports (over 400 available) to provide data-driven insights into job performance, financial health, and team productivity.
Additional features
- Job Management
- A foundational feature providing comprehensive control over all service tasks, ensuring every detail is tracked and coordinated seamlessly.
- Scheduling & Dispatch
- Allows for flexible and efficient allocation and management of service appointments and field workers.
- TSM Mobile Solutions
- The field service app that gives technicians access to all necessary job and customer data on-the-go.
- Asset and Equipment Tracking
- Manages the service and maintenance history of customer and company assets.
- Quoting & Invoicing
- Provides tools to create professional quotes and manage the final billing process.
- Business Reporting
- Offers deep insights into operations through a suite of customizable reports and analytics.
- Compliance & Safety
- Facilitates the creation and capture of mandatory digital forms, checklists, and safety records.
- Inventory Management
- Provides comprehensive stock management, including real-time inventory levels, movement visibility, and stock control.
- Purchasing & Supplier Management
- Includes a Purchase Order Management system for raising POs to suppliers and contractors for jobs or inventory replenishment.
- Project Management
- Tools to manage larger, multi-stage projects, track estimates, progress claims, and monitor costs to ensure timely and on-budget delivery.
- Time Management
- Detailed, real-time timesheet capture that allows for accurate tracking of labor hours and rates.
- Customization Capabilities
- Robust features allowing users to tailor the format and content of reports, jobs, quotes, and invoices to match their branding and specific needs.
- Operational Accounts Receivable
- Provides integrated Accounts Receivable functionality for managing customer payments and billing statuses.
Pricing
Countries & Languages
Available in
Interface languages
Billing currencies
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About TSM
TSM is a service management software from The Service Manager that provides tools for managing service requests and support tickets. It includes features such as automated ticket routing, a comprehensive knowledge base, and performance analytics so teams can efficiently address customer inquiries. TSM supports real-time collaboration among team members and offers customizable reporting options to track service metrics. Designed to improve response times and increase customer satisfaction, TSM is suitable for organizations looking to simplify their support processes. Key capabilities: automated ticket routing knowledge base management performance analytics real-time collaboration customizable reporting Best for: support teams that need to manage service requests effectively.
TSM Details
TSM's In-App Market Place
Does TSM have an in-app market place?
Yes
How many Mini-Apps in the marketplace?
1
Mini Apps
N/A
Pricing Options
Accepted Payment Currencies
AUD ($)
Pros & Cons
- Provides a highly effective scheduler for managing multiple jobs and teams
- Seamlessly connects with multiple popular accounting platforms
- Offers a robust system for stock and asset management
- Easy to use for both office staff and field technicians.
- It is a highly scalable software
- Customizing invoices can occasionally trigger system issues.
- It relies on a web-based mobile interface rather than a fully native mobile application
- Updates occasionally cause data loss
- It has limited autofill capability for asset information.
TSM's Support Options
Contact
0457 228 884TSM's Alternatives
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