About TSM
TSM is a service management software from The Service Manager that provides tools for managing service requests and support tickets. It includes features such as automated ticket routing, a comprehensive knowledge base, and performance analytics so teams can efficiently address customer inquiries. TSM supports real-time collaboration among team members and offers customizable reporting options to track service metrics. Designed to improve response times and increase customer satisfaction, TSM is suitable for organizations looking to simplify their support processes. Key capabilities: automated ticket routing knowledge base management performance analytics real-time collaboration customizable reporting Best for: support teams that need to manage service requests effectively.
TSM Details
TSM's In-App Market Place
Does TSM have an in-app market place?
Yes
How many Mini-Apps in the marketplace?
1
Mini Apps
N/A
Pricing Options
Accepted Payment Currencies
AUD ($)
Pros & Cons
- Provides a highly effective scheduler for managing multiple jobs and teams
- Seamlessly connects with multiple popular accounting platforms
- Offers a robust system for stock and asset management
- Easy to use for both office staff and field technicians.
- It is a highly scalable software
- Customizing invoices can occasionally trigger system issues.
- It relies on a web-based mobile interface rather than a fully native mobile application
- Updates occasionally cause data loss
- It has limited autofill capability for asset information.
TSM's Support Options
Contact
0457 228 884