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About tymeshift

Tymeshift is a workforce management software from Zendesk that maximizes team efficiency. It combines AI agents, Zendesk AI, and ticketing so organizations can manage costs, schedule effortlessly, and boost agent productivity. With features focused on trust and security, Tymeshift helps businesses ensure their workforce is organized and efficient. The platform enables users to effectively manage their staff while using AI technology to improve decision-making processes. Key capabilities: AI agents Zendesk AI ticketing trust and security AI research Best for: businesses that need to improve workforce management and scheduling.

tymeshift Details

Vendor
Zendesk
Year Launched
2014
Location
Zendesk Inc., 989 Market Street, San Francisco, CA 94103, United States
Deployment
cloud
Training Options
documentation, videos, demo, community
Countries Served
All Countries
Languages
English, Spanish, French, German, Portuguese, Italian, Dutch, Russian, Chinese
Users
support managers, customer service teams, workforce planners, Zendesk admins, contact center supervisors
Industries Served
Retail, Financial services, Education, Government, Manufacturing, Teleommunications, Healthcare, Software
Tags
workforce management, AI scheduling, customer service, Zendesk integration, performance tracking, shift planning, real-time reporting

tymeshift's In-App Market Place

Does tymeshift have an in-app market place?

Yes

How many Mini-Apps in the marketplace?

9

Mini Apps

Asana

Trello

Monday.com

ClickUp

Wrike

Smartsheet

Jira

Workast

Teamwork Projects

Pricing Options

Free trial
Free version
Request a quote
Promo Offer

Accepted Payment Currencies

USD ($), EUR (€), GBP (£), AUD (A$), CAD (C$)

Pros & Cons

  • Seamless integration with Zendesk—no need to switch platforms.
  • Forecasting is accurate and reduces overstaffing.
  • Real-time tracking improves accountability.
  • Scheduling is flexible and easy to adjust.
  • UI is clean and intuitive for both agents and managers.
  • Limited customization outside Zendesk workflows.
  • Reporting exports lack advanced formatting options.
  • No native payroll or HR integration.
  • Can be pricey for small teams.
  • Occasional lag when handling large datasets or multiple schedules.

tymeshift's Support Options

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