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About Umanest

Umanest is a customer feedback platform from Umanest that simplifies property management. It combines client satisfaction monitoring through timely surveys, net promoter score tracking, and actionable insights so property managers can effectively assess and improve their service. Umanest allows property managers to measure client loyalty and reputation, leading to business growth. It also enables quick feedback collection and analysis, ensuring that the management team can act on insights promptly. Key capabilities: client satisfaction tracking net promoter score measurement actionable insights feedback collection service improvement Best for: property managers that need to improve client loyalty and monitor satisfaction levels.

Umanest Details

Vendor
Umanest
Year Launched
2017
Location
Anzac Ave, Auckland, 1010, NZ
Deployment
cloud
Training Options
documentation, videos, live online
Countries Served
All Countries
Languages
English
Users
Property managers and property management companies.
Industries Served
Property management industry.
Tags
Property Management, Customer Experience, Net Promoter Score (NPS), Tenant Satisfaction, Landlord Satisfaction, Reputation Management

Umanest's In-App Market Place

Does Umanest have an in-app market place?

Yes

How many Mini-Apps in the marketplace?

1

Mini Apps

N/A

Pricing Options

Free trial
Free version
Request a quote
Promo Offer

Accepted Payment Currencies

Usd ($), Eur (€), Gbp (£), Jpy (¥), Aud (A$), Cad (C$), Chf (CHF), Cny (元), Krw (₩), Nzd (NZ$), Rub (₽)

Pros & Cons

  • Industry-Specific: Designed specifically for the property management industry, Umanest understands the unique needs and challenges of the sector.
  • Client Feedback & Insights: The software helps gather valuable feedback from landlords and tenants, allowing businesses to improve their services based on real client experiences.
  • Automated Client Retention: Umanest automates the process of client retention, potentially saving time and resources for property management companies.
  • Review Collection & Sharing: The platform facilitates the collection and sharing of positive testimonials, enhancing the company's reputation and attracting new clients.
  • Excellent Customer Service: Users consistently praise the high-quality customer support provided by Umanest.
  • Limited Reviews: With only 3 reviews on Capterra, the sample size is relatively small, making it difficult to draw definitive conclusions about the overall user experience.
  • Inconsistent Review Attribution: One user mentioned frustration with the inability to always identify who is writing the comments, which could be a minor drawback.
  • Lack of Google Reviews Integration: One user noted the inability to directly link reviews to Google, which could limit the software's impact on search engine optimization (SEO).

Umanest's Support Options

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