About UNIVERGE BLUE ENGAGE
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UNIVERGE BLUE ENGAGE Details
Vendor
NEC
Year Launched
Location
Irvin, Texas
Deployment
cloud
Training Options
videos, demo
Countries Served
All Countries
Languages
English, Spanish, French, German, Italian, Portuguese, Dutch, Chinese, Japanese
Users
Customer service representatives, Call center agents, IT administrators, Sales managers, Marketing professionals, Operations managers, Technical support specialists, CRM administrators, Healthcare administrators, Contact center supervisors
Industries Served
Healthcare, Financial services, Retail, E-commerce, Government, Telecommunications, Travel and hospitality, Manufacturing, Insurance, Education
Tags
Contact Center, NEC, UNIVERGE BLUE ENGAGE
UNIVERGE BLUE ENGAGE's In-App Market Place
Does UNIVERGE BLUE ENGAGE have an in-app market place?
Yes
How many Mini-Apps in the marketplace?
1
Mini Apps
NA
Pricing Options
Free trial
Free version
Request a quote
Promo Offer
Accepted Payment Currencies
USD ($), EUR (€), GBP (£), JPY (¥), CAD (C$), AUD (A$), CHF (Fr), CNY (¥), SEK (kr), NOK (kr), DKK (kr), KRW (₩), INR (₹), BRL (R$), MXN (Mex$), SGD (S$), HKD (HK$)
Pros & Cons
- Omnichannel Support: Integrates phone, email, chat, and other channels for seamless communication.
- AI-Powered Features: Includes UNIVERGE BLUE PULSE capabilities like sentiment analysis, call transcription, and interaction summaries for improved management.
- Skill-Based Routing: Directs calls to the most suitable agent, enhancing resolution speed and efficiency.
- Scalable Solution: Supports small teams to large multi-channel environments, including remote setups.
- CRM/ERP/EHR Integration: Ensures compatibility with major systems for minimal disruptions during implementation.
- Advanced Reporting Tools: Provides real-time performance data for accurate insights and supervision.
- Customizable Services: Offers tailored solutions like voice prompts and Easy-IVR wizards for specific industry needs.
- Complex Setup: Advanced features such as AI functionalities and omnichannel integration might require expertise to implement.
- Learning Curve: Supervisors and agents may need training to fully utilize AI-driven insights and reporting tools.
UNIVERGE BLUE ENGAGE's Support Options
Email Address
necpcd@necam.comContact
(888) 632-7003