Updox

**Updox** is a comprehensive cloud-based communications and workflow platform built primarily for healthcare practices, offering a wide array of features including secure e-faxing, telehealth, patient engagement (secure texting, reminders, patient portal), document & form management, and integration with electronic health records (EHRs). According to the vendor, it unifies fax, email, messaging, payments and other patient-touch workflows into a single “universal inbox,” easing administrative burden and helping practices shift away from analog/paper-based processes. On the plus side, Updox stands out for its rich feature set — it supports HIPAA-compliant messaging and telehealth, broadcast messaging to patient segments, digital form capture and online payments — making it well suited for clinics needing both clinical and administrative tools in one system. Users report that the platform’s ability to integrate with their existing EHR and consolidate multiple communications channels into one stream is a meaningful productivity gain. On the downside, several consistent complaints appear in user feedback: a number of customers report unexpected price increases, rigid contract terms (e.g.