About Upfront
A patient engagement platform for healthcare providers.
Upfront is a patient engagement platform from Health Catalyst, designed for healthcare enterprises. The software aims to replace one-size-fits-all communication with a hyper-personalized approach based on consumer science and psychographic segmentation. Its core function is to guide patients to necessary care through automated, omnichannel outreach via text and email. Key features include personalization analytics, an integration engine for EMRs, and specific programs for patient acquisition and retention, such as closing care gaps and managing referrals. The platform is delivered as a cloud-based SaaS solution, requiring no app downloads for patients. Pricing is not publicly available and requires a consultation. Support is offered through a client portal and email. The product is aimed at healthcare systems looking to improve patient activation, reduce no-show rates, and increase operational efficiency.
Pros & Cons
- Uses a data-driven approach with psychographic segmentation to personalize patient communication.
- Offers a single enterprise platform to consolidate patient engagement, potentially replacing multiple point solutions.
- Provides a frictionless patient experience with no app to download or portal login required.
- Focuses on driving measurable outcomes like closing care gaps, reducing no-shows, and improving patient retention.
- Integrates with existing healthcare systems like EMRs.
- Pricing information is not publicly available and requires direct contact with the company.
- The platform's effectiveness is highly dependent on the quality and integration of the healthcare system's data.
Features
Key features
Leverages proprietary continuous learning models informed by patient behavior and psychographics to personalize communications.
Delivers automated, guided journeys with the right message on the right channel at the right time to drive patient action.
Integrates with existing source systems like EMRs using flexible data models and turnkey integrations.
Uses five distinct psychographic profiles to understand patient motivations and tailor engagement strategies.
Offers solutions for marketing campaigns, Medicare Advantage enrollment, and referral coordination to attract new patients.
Includes tools for annual visit recalls, care gap reminders, and chronic care management to retain existing patients.
Additional features
Provides a frictionless, app-less experience for patients to interact with.
Delivers communications in multiple languages to cater to diverse patient populations.
Allows patients to schedule or reschedule appointments directly within the communication flow.
Features a collaborative inbox and code-free automation builders for operational efficiency.
Provides self-service reporting and purpose-built dashboards to track patient engagement and outcomes.
Safeguards Protected Health Information (PHI) and Personally Identifiable Information (PII) with industry-leading security protocols.
Pricing
Countries & Languages
Interface languages
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About Upfront
A patient engagement platform for healthcare providers.
Upfront Details
Upfront's In-App Market Place
Does Upfront have an in-app market place?
Yes
How many Mini-Apps in the marketplace?
0
Mini Apps
Pricing Options
Accepted Payment Currencies
Pros & Cons
- Uses a data-driven approach with psychographic segmentation to personalize patient communication.
- Offers a single enterprise platform to consolidate patient engagement, potentially replacing multiple point solutions.
- Provides a frictionless patient experience with no app to download or portal login required.
- Focuses on driving measurable outcomes like closing care gaps, reducing no-shows, and improving patient retention.
- Integrates with existing healthcare systems like EMRs.
- Pricing information is not publicly available and requires direct contact with the company.
- The platform's effectiveness is highly dependent on the quality and integration of the healthcare system's data.
Upfront's Support Options
Email Address
support@wpmudev.orgDocumentation
https://upfronthealthcare.com/get-help/Upfront's Alternatives
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