About Upper
Upper is an AI-powered route planning and management software for multi-stop delivery teams and solo drivers. It offers route optimization, AI-based dispatching, live tracking, proof of delivery, and automated customer notifications.
Upper is an AI-native route operations suite designed for businesses with multi-stop delivery and service routes, such as distribution, waste management, and healthcare logistics. The platform centralizes route planning, AI-powered dispatch, live driver tracking, and customer communications. Key features include optimizing routes around constraints like time windows and vehicle capacity, and an AI dispatcher that automates job assignments based on custom rules. The system also provides proof of delivery capture via a mobile app for drivers (available on iOS and Android), and sends automated ETA notifications to customers. Upper offers two main products: 'Upper Solo' for individual drivers and 'Upper Crew' for multi-driver teams. The platform integrates with e-commerce and project management tools like Shopify and Monday.com. Support is available via email and in-app chat, with extensive documentation online.
Pros & Cons
- AI-powered dispatcher automates job assignments based on custom rules, saving time.
- Provides end-to-end functionality from route planning to proof of delivery in a single suite.
- Offers dedicated mobile apps for drivers on both iOS and Android.
- Automated customer notifications with live tracking links improve customer experience.
- Supports importing stops from spreadsheets, simplifying daily planning.
- The pricing page lacks detailed plan breakdowns, making it difficult to compare features between tiers without a demo.
- The free trial is limited to 7 days, which may be short for evaluating complex operational needs.
- Live chat support is not explicitly mentioned as being available 24/7.
Features
Key features
Automatically assigns jobs based on user-defined rules, skills, and vehicle capacity, flagging exceptions for human review.
Builds optimized multi-stop routes considering time windows, driver skills, vehicle capacity, and recurring work.
Sends automated SMS and email updates to customers with ETAs and live tracking links.
Allows drivers to capture signatures, photos, and notes directly in the mobile app to confirm delivery.
Enables administrators to monitor driver locations and route progress in real-time on a map.
Quickly adds multiple stops to a route by uploading Excel or CSV files.
Verifies pickups and deliveries by scanning package barcodes, reducing manual errors.
Additional features
Plan and schedule routes for drivers in advance.
Manage driver profiles, assignments, and permissions within the system.
Provides insights into route performance, driver efficiency, and delivery metrics.
Push changes to a driver's route instantly, even after they have left the depot.
System suggests the best driver for a route based on location and availability.
Offers a REST API for developers to programmatically manage routes, stops, and drivers.
Provides drivers with a dedicated app for iOS and Android to follow routes and manage tasks.
Connects with other applications through Zapier for automated workflows.
Pricing
Countries & Languages
Interface languages
Billing currencies
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About Upper
Upper is an AI-powered route planning and management software for multi-stop delivery teams and solo drivers. It offers route optimization, AI-based dispatching, live tracking, proof of delivery, and automated customer notifications.
Upper Details
Upper's In-App Market Place
Does Upper have an in-app market place?
Yes
How many Mini-Apps in the marketplace?
0
Mini Apps
Pricing Options
Accepted Payment Currencies
USD
Pros & Cons
- AI-powered dispatcher automates job assignments based on custom rules, saving time.
- Provides end-to-end functionality from route planning to proof of delivery in a single suite.
- Offers dedicated mobile apps for drivers on both iOS and Android.
- Automated customer notifications with live tracking links improve customer experience.
- Supports importing stops from spreadsheets, simplifying daily planning.
- The pricing page lacks detailed plan breakdowns, making it difficult to compare features between tiers without a demo.
- The free trial is limited to 7 days, which may be short for evaluating complex operational needs.
- Live chat support is not explicitly mentioned as being available 24/7.
Upper's Support Options
Upper's Alternatives
ZiMatics Telematics Platform
ZiMatics Telematics Platform is a telematics software from ZiMatics that provides comprehensive fleet management solutions.…
WebberMill Cloud Workspace
WebberMill Cloud Workspace is a workspace platform from WebberMill that provides a suite of business,…
Wahu App
Wahu App is a mobile application platform from Wahu Mobility that supports the management and…
Vibefleet
Vibefleet is a fleet management software from Expertise Ablo that supports tracking and managing vehicle…