About Upstream Works
[API Error: HTTPSConnectionPool(host='api.openai.com', port=44]
Upstream Works Details
Vendor
Upstream Works Software
Year Launched
1995
Location
7777 Weston Road, Suite 1000 Woodbridge, Ontario L4L 0G9
Deployment
cloud
Training Options
videos, demo
Countries Served
All Countries
Languages
English, Spanish, French, German
Users
Customer service agents, Contact center supervisors, IT administrators, CRM managers, Business analysts, Operations managers, AI and automation specialists, Sales representatives, Customer experience (CX) consultants
Industries Served
Financial services, Healthcare, Retail and e-commerce, Telecommunications, Government and public sector, Travel and hospitality, Insurance, Utilities and energy, Manufacturing, Technology and software
Tags
Contact Center, Upstream Works
Upstream Works's In-App Market Place
Does Upstream Works have an in-app market place?
Yes
How many Mini-Apps in the marketplace?
1
Mini Apps
NA
Pricing Options
Free trial
Free version
Request a quote
Promo Offer
Accepted Payment Currencies
USD ($), EUR (€), GBP (£), CAD (CA$), AUD (A$), JPY (¥), CNY (CN¥)
Pros & Cons
- AI Capabilities: Offers intelligent tools like sentiment analysis, automated summaries, and virtual agent assistance for faster resolutions.
- Business Application Integration: Integrates with AI applications, CRM systems, and other business tools to streamline workflows.
- Comprehensive Reporting: Provides real-time and historical analytics for metrics like FCR (First Call Resolution) and CES (Customer Effort Score).
- Self-Service Options: Includes chatbots and other self-service tools for hyper-personalized and efficient customer experiences.
- Scalable & Secure: Enterprise-ready solutions that are SOC 2 and HIPAA compliant, catering to diverse industries and platforms.
- Cloud Flexibility: Enables smooth cloud migration while maintaining consistent desktop experiences.
- Complex Setup: Advanced integrations and omnichannel functionalities may require significant expertise and time for implementation.
- Learning Curve: Agents and supervisors might need training to effectively utilize advanced AI-driven features.
Upstream Works's Support Options
Email Address
support@upstreamworks.com