VanOnGo logo

VanOnGo

by VanOnGo · Since 2020
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ActiveAvailable globallyCloud
Quick facts
VendorVanOnGo
Year launched2020
StatusActive
LocationTallinn, Estonia
Countries servedGlobal
Languages4
Integrations5+
Free tier
Free trialYES
Contact salesYES

About VanOnGo

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VanOnGo is a consumer-centric urban delivery and in-field services orchestration platform designed to revolutionize last-mile logistics by combining AI-powered software with a strong focus on customer experience. Its primary goal is to transform delivery from a cost center into a tool for business growth by digitalizing, planning, optimizing, and controlling logistics operations. Unlike conventional delivery systems, VanOnGo places heavy emphasis on the post-checkout experience by offering branded tracking links, real-time updates, and even upsell opportunities, effectively turning the delivery stage into an extension of a business’s marketing strategy. With two main products—OnGo Business for premium delivery services and OnGo Fleet for in-house fleet management—the platform provides businesses with a complete solution for orchestrating and managing urban delivery processes. The platform stands out for its AI-powered delivery orchestration, which automates and optimizes every stage of route planning by factoring in time intervals, weight, volume, traffic, and driver shifts. This automation not only improves efficiency but also reduces manual errors and ensures timely deliveries.

Pros & Cons

What users like
  • +ual-Purpose Platform: Offers both OnGo Fleet (for logistics teams) and OnGo Business (for merchants)
  • +Consumer-Centric Design: Enhances post-checkout experience with branding, upselling, and real-time tracking
  • +AI-Powered Delivery Orchestration: Automates route planning, dispatch, and delivery updates
  • +Flexible Integration: Developer-friendly API connects with e-commerce, ERP, and other systems
  • +Global Scalability: Supports expansion into new cities or countries with minimal setup
  • +Customer Experience Tools: Includes branded tracking links, feedback collection, and delivery modification options
  • +Trusted by Major Brands: Partners include Kaspi, Decathlon, Leroy Merlin, and Hilti
What users flag
  • Pricing Transparency: No public pricing details; requires inquiry for cost breakdown
  • Limited Public Reviews: Few verified user testimonials available online
  • Optimization Gaps: Some users report issues with traffic-based routing and delivery delays
  • Sparse Technical Details: Minimal info on mobile app features or driver experience
  • No Free Version: Offers a free trial, but not a permanent free tier

Features

Key features

Consumer-Centric Post-Checkout Experience
Enhances the customer journey beyond checkout with branding and upsell opportunities. 🛍️
AI-Powered Delivery Orchestration
Utilizes artificial intelligence to plan, optimize, and control logistics processes. 🤖
Real-Time Transparency & Control
Provides clear visibility and management for both merchants and fleets throughout delivery. 👀
3C Rule (Communication, Consistency, Control)
Focuses on enhancing digital touchpoints with customers to build loyalty. 💬
Dual-Purpose Product (OnGo Business & OnGo Fleet)
Offers distinct solutions for premium delivery services and fleet management. 🔄
Seamless E-commerce Integration
Extends the customer journey by integrating smoothly with existing online retail platforms. 🛒

Additional features

AI-Powered Software
Utilizes artificial intelligence for logistics processes.
Digitalize Logistics Processes
Converts manual logistics operations into digital ones.
Plan Logistics Processes
Helps in strategic planning of delivery routes and operations.
Optimize Logistics Processes
Improves efficiency and effectiveness of logistics.
Control Logistics Processes
Provides oversight and management of delivery operations.
Consumer-Centric Focus
Designed with the end-customer experience at its core.
Dual-Purpose Product
Offers both "OnGo Business" for premium delivery and "OnGo Fleet" for fleet management.
Delivery Orchestration Platform
Coordinates and manages the entire delivery process.
Transparent Delivery
Provides clear visibility of delivery status for all parties.
Precise Delivery
Ensures accuracy in delivery times and locations.
Increased Loyalty
Builds customer trust and repeat business.
Increased Revenue
Contributes to business growth.
Post-Checkout Experience Creation
Enhances the customer journey after an order is placed.
Branding Possibilities
Allows businesses to maintain their brand identity during delivery.
Upsell Possibilities
Creates opportunities to offer additional products or services during delivery.
Delivery from Cost to Business Growth Function
Transforms delivery into a revenue-generating aspect.
Communication (3C Rule)
Emphasizes clear and timely communication with customers.
Consistency (3C Rule)
Ensures uniform service quality.
Control (3C Rule)
Provides management oversight of the delivery process.
Seamless E-commerce Integration
Connects smoothly with online retail platforms.
Extends Customer Journey
Expands the customer interaction beyond the purchase.
Elevating Post-Checkout Experience
Improves the customer experience after a transaction.
API (Application Programming Interface)
Provides tools for integration with other systems.
Order Management
Receives orders via API or XML, supports orders from multiple retailers.
Pricing Polygons
Defines pricing based on geographical zones.
2-hour Time Window for Pick-up
Allows specific time slots for order collection.
Online Info about Status
Provides real-time updates on order status.
Proof of Delivery (Geo and Time)
Captures geographical and time-stamped proof of delivery.
Automatic Route Planning
Generates optimized routes automatically.
Parameters for Route Planning
Considers time intervals, volume, weight, traffic, and shifts.
Combine Pick-up and Delivery
Optimizes routes for both collection and delivery tasks.
Real-time Info about Delivery
Provides live updates during the delivery process.
Ad hoc Update of Planning
Allows dynamic adjustments to delivery plans.
Parcel Handling (QR-code labelling)
Uses QR codes for package identification.
Inventory Check at Every Pick-up
Verifies inventory during collection.
Scanning of Parcels at Handover
Scans packages upon delivery.
4-digit Code for Valuable Goods
Secure delivery method for high-value items.
Financials and Compliance (Automatic Data for Retail Invoicing)
Automates data for billing retailers.
Automatic Data for Driver Payment
Automates driver compensation data.
Compliance with Driver Working Hours
Ensures adherence to labor regulations.
Driver-Centric Features
Includes earnings polygons, smart loadings, and flexible route modes.
Info about Next Target Walking Distance
Provides drivers with information on short-distance movements.
Cash on Delivery
Supports cash payments upon delivery.
NPS Customer Feedback
Gathers Net Promoter Score feedback from customers.
Complementary Advertisements via App
Delivers targeted ads to customers through the app.

Pricing

Free trial
Free version
Request a quote
Promo Offer

Countries & Languages

Global
Countries served
4
Interface languages
7
Billing currencies

Interface languages

EnglishSpanishFrenchGerman

Billing currencies

🇺🇸USD🇪🇺EUR🇬🇧GBP🇦🇺AUD🇨🇦CAD🇯🇵JPY🇨🇳CNY

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