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Verint Open Platform

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Software Status:Active
Web
Jericho, New York
Email
All countries

About Verint Open Platform

Verint Open Platform is a cloud-native customer engagement platform that leverages AI-powered bots to automate CX workflows, improve agent productivity, and provide actionable analytics for contact centers.

Verint Open Platform Details

Vendor
Verint
Year Launched
Location
Jericho, New York
Deployment
cloud, on premise, web browser
Training Options
documentation, videos, live online, in person, demo, account manager, community
Countries Served
All countries
Languages
English, Spanish, French, German, Italian, Portuguese, Dutch, Russian, Japanese, Chinese (Simplified), Chinese (Traditional), Korean
Users
Contact center managers, Business analysts, Data scientists, IT administrators, Customer experience leaders
Industries Served
Banking, Insurance, Public Sector, Retail, Telecommunications
Tags
customer-experience, contact-center, artificial-intelligence, automation, analytics, saas, enterprise

Verint Open Platform's In-App Market Place

Does Verint Open Platform have an in-app market place?

Yes

How many Mini-Apps in the marketplace?

13

Mini Apps

1. Interactive Dashboards: A plugin that allows users to create customizable dashboards with interactive charts and graphs to analyze and visualize data easily.

2. Predictive Modeling: An add-on that utilizes advanced algorithms to forecast trends and outcomes based on historical data

helping users make informed decisions and predict future behavior.

3. Text Analytics: A mini-app that uses natural language processing to extract insights and sentiment from unstructured text data

enabling users to analyze customer feedback

social media posts

and more.

4. Customer Segmentation: A plugin that helps segment customers based on behavior

demographics

and other criteria

allowing businesses to target specific groups with personalized marketing strategies.

5. Decision Trees: An add-on that simplifies complex decision-making processes by visually representing possible outcomes and factors influencing them

aiding in strategic planning and problem-solving.

Pricing Options

Free trial
Free version
Request a quote
Promo Offer

Accepted Payment Currencies

USD ($), EUR (€), GBP (£), CAD (CA$), AUD (A$), JPY (¥), CNY (¥), INR (₹), CHF (CHF), MXN (Mex$), BRL (R$), RUB (₽), HKD (HK$), SEK (kr), NZD (NZ$), SGD (S$), KRW (₩), NOK (kr), ZAR (R), TRY (₺), AED (د.إ)

Pros & Cons

  • Modular architecture allows for incremental deployment without replacing existing infrastructure.
  • AI-powered bots provide measurable ROI by automating repetitive contact center tasks.
  • Centralized data hub enables deep analytics across all customer interaction channels.
  • Scalable platform supports both small and massive interaction volumes.
  • Pricing is not publicly available and requires contact with sales for enterprise-specific quotes.
  • Platform complexity may require significant initial configuration and professional services engagement.

Verint Open Platform's Support Options

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