About vizor cloud
VI Service Desk is a help desk software from Vector Networks that provides support for IT service management. It includes incident management, service request management, and change management so teams can effectively respond to user needs. The software helps organizations track and resolve IT issues while maintaining service quality. VI Service Desk also allows for the creation of a knowledge base and reporting capabilities, ensuring that support teams have access to essential information and insights for decision-making. Key capabilities: incident management service request management change management knowledge base reporting Best for: IT departments that need an efficient system for managing user support requests and IT services.
Vizor Cloud by Vector Networks is a comprehensive IT Asset Management (ITAM) and IT Service Management (ITSM) solution designed to help organizations, particularly schools and enterprises, manage their technology resources efficiently. Its primary purpose is to centralize the tracking of hardware, software licenses, and IT service requests, ensuring compliance and reducing administrative overhead. Key features include asset lifecycle management, software license monitoring, ITIL-based helpdesk ticketing, and specialized modules for education such as Chromebook and iPad management. The user interface is straightforward and intuitive, with dashboards that provide clear visibility into assets, tickets, and compliance status. Navigation is simple, with modules for assets, licenses, helpdesk, and reports easily accessible. Unique design elements such as barcode loan systems for device distribution make it particularly user-friendly for schools managing large fleets of student devices. Functionally, Vizor Cloud excels in combining ITAM and ITSM into one platform. It supports device tracking, purchase and warranty management, license compliance, and automated notifications for renewals or returns. The ITIL-based helpdesk adds incident, problem, and change management workflows, making it a versatile tool for IT departments.
Pros & Cons
- +Offers one of the industry's best solutions for managing Chromebook fleets by consolidating Google Admin Console data with specific school-oriented workflows.
- +Features a modular structure that allows organizations to pay only for the specific modules they need such as software asset management or IT service desk.
- +Provides a modern and clean web-based interface that is significantly more intuitive than traditional legacy IT asset management tools.
- +Equipped with powerful reporting capabilities including over one hundred pre-built templates and a robust custom report builder for deep data analysis.
- +Serves as an excellent central repository for software documentation and licenses to help organizations easily survive vendor audits from Microsoft or Adobe.
- −The deep and specialized feature set may be unnecessary and overly complex for smaller businesses with fewer than fifty employees.
- −Requires careful initial configuration of Active Directory and network discovery tools to extract the full value from the platform's automation.
- −Lacks an open community marketplace for third-party add-ons as most integrations are currently vendor-led and managed.
- −Currently limited by a lack of native interface support for several major Asian and Middle Eastern languages.
- −Mastering the advanced workflow automation engine involves a steeper initial learning curve that requires some technical familiarity with ITIL processes.
Features
Key features
- Role-Based User Provisioning
- Automatically identifies and recommends the software and hardware an employee needs based on their job title or department.
- 1
- 1 Device Management for Schools: Specifically optimized for managing massive Chromebook and iPad fleets, including student-to-device allocation.
- Effective License Position (ELP) Reporting
- Automatically calculates if your organization is over-licensed or under-licensed for compliance.
- Lemon Asset Detection
- Identifies hardware that has been repaired multiple times above a certain threshold, flagging it for replacement.
- Barcode Check-In/Check-Out
- Simplifies bulk inventory movements using mobile scanners or existing ID badges.
Additional features
- Full IT Asset Lifecycle Management
- Manage assets from initial request through retirement with complete tracking visibility.
- Automatic Network Discovery
- Identify devices automatically using SNMP, WMI, and other discovery protocols.
- Warranty & Maintenance Tracking
- Monitor warranties and maintenance contracts to ensure timely renewals and compliance.
- Multi-Warehouse/Location Hierarchies
- Organize assets across multiple warehouses or locations with structured hierarchies.
- Cloud Subscription & SaaS Management
- Track cloud subscriptions and SaaS usage for cost optimization and compliance.
- Active Directory / Entra ID Sync
- Synchronize user accounts seamlessly with Active Directory or Entra ID systems.
- Helpdesk Ticketing with SLA
- Integrate ticketing workflows with SLA tracking for efficient issue resolution.
- Document & Proof-of-Purchase Repository
- Store contracts, receipts, and proof-of-purchase documents securely in one repository.
- Asset Depreciation Calculation
- Calculate depreciation using straight-line or declining balance methods for accuracy.
- Remote Device Disabling
- Disable lost or compromised devices remotely via Google Admin integration.
Pricing
Countries & Languages
Available in
Interface languages
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About vizor cloud
VI Service Desk is a help desk software from Vector Networks that provides support for IT service management. It includes incident management, service request management, and change management so teams can effectively respond to user needs. The software helps organizations track and resolve IT issues while maintaining service quality. VI Service Desk also allows for the creation of a knowledge base and reporting capabilities, ensuring that support teams have access to essential information and insights for decision-making. Key capabilities: incident management service request management change management knowledge base reporting Best for: IT departments that need an efficient system for managing user support requests and IT services.
vizor cloud Details
vizor cloud's In-App Market Place
Does vizor cloud have an in-app market place?
Yes
How many Mini-Apps in the marketplace?
1
Mini Apps
N/A
Pricing Options
Accepted Payment Currencies
USD ($), EUR (€), GBP (£), CAD (C$)
Pros & Cons
- Offers one of the industry's best solutions for managing Chromebook fleets by consolidating Google Admin Console data with specific school-oriented workflows.
- Features a modular structure that allows organizations to pay only for the specific modules they need such as software asset management or IT service desk.
- Provides a modern and clean web-based interface that is significantly more intuitive than traditional legacy IT asset management tools.
- Equipped with powerful reporting capabilities including over one hundred pre-built templates and a robust custom report builder for deep data analysis.
- Serves as an excellent central repository for software documentation and licenses to help organizations easily survive vendor audits from Microsoft or Adobe.
- The deep and specialized feature set may be unnecessary and overly complex for smaller businesses with fewer than fifty employees.
- Requires careful initial configuration of Active Directory and network discovery tools to extract the full value from the platform's automation.
- Lacks an open community marketplace for third-party add-ons as most integrations are currently vendor-led and managed.
- Currently limited by a lack of native interface support for several major Asian and Middle Eastern languages.
- Mastering the advanced workflow automation engine involves a steeper initial learning curve that requires some technical familiarity with ITIL processes.
vizor cloud's Support Options
Email Address
support@vector-networks.comContact
1-800-314-9221Community Forums
https://www.vector-networks.com/communityvizor cloud's Alternatives
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