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Vicodo

0(0 reviews)
Software Status:Discontinued

About Vicodo

Vicodo is a video conferencing software from Vicodo that provides tools for virtual meetings and collaboration. It offers features such as screen sharing, recording capabilities, and chat functionalities so users can communicate effectively in real-time. The platform supports HD video quality, enabling clear video calls and discussions. It is designed for teams looking to improve remote communication and engagement. With its user-friendly interface, Vicodo makes it easy for users to schedule meetings and invite participants. Key capabilities: screen sharing recording capabilities chat functionalities HD video quality user-friendly interface Best for: businesses and teams that need reliable video conferencing solutions.

Vicodo Details

Vendor
Vicodo - Vicodo
Year Launched
Location
Stockholm, Sweden
Deployment
Training Options
demo, account manager, community
Countries Served
All Countries
Languages
Spanish, English, German, French, Italian, Portuguese, Russian, Chinese, Japanese, Korean, Dutch, Polish, Turkish, Arabic, Swedish, Danish, Norwegian, Finnish, Greek, Hebrew, Indonesian, Malaysian, Thai, Vietnamese.
Users
Customer Service Representatives, Customer Support Managers, Technical Support Agents, Help Desk Administrators
Industries Served
Healthcare, Education, Finance, Retail, Hospitality, Technology, Manufacturing, Transportation
Tags
Customer Service, Communication, Live Chat, Multichannel Support, Customer Support, CRM Integration, Ticketing System, Knowledge Base, Reporting and Analytics

Vicodo's In-App Market Place

Does Vicodo have an in-app market place?

Yes

How many Mini-Apps in the marketplace?

9

Mini Apps

1. Live Chat by Vicodo - Allows website visitors to chat with customer service representatives in real-time

increasing engagement and resolving customer inquiries quickly.

2. FAQ Builder by Vicodo - Enables users to easily create and manage FAQ pages on their websites

providing instant answers to common customer queries.

3. Help Desk Ticketing System by Vicodo - Streamlines customer support processes by organizing and managing customer inquiries through a centralized ticketing system.

4. Knowledge Base by Vicodo - Allows users to create and maintain a comprehensive knowledge base for customers

featuring articles

tutorials

and troubleshooting guides.

Pricing Options

Free trial
Free version
Request a quote
Promo Offer

Accepted Payment Currencies

USD ($), EUR (€), GBP (£), CAD (C$), AUD (A$), JPY (¥), CNY (¥), INR (₹), RUB (₽)

Pros & Cons

  • User-friendly interface and easy to navigate
  • Integrates with various communication channels such as email, chats, and social media
  • Provides comprehensive customer interaction history for personalized interactions
  • Offers real-time analytics and reporting for performance monitoring
  • Customizable workflow automation for efficient customer service management
  • Limited customization options for the user interface
  • Lack of integration with popular CRM systems
  • Limited reporting and analytics features
  • Limited ability to handle high volume of customer inquiries
  • Relatively high cost compared to competitors

Vicodo's Support Options

Vicodo's Alternatives