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Virtual Waiting

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Software Status:Active

About Virtual Waiting

Virtual Waiting is a queue management software from virtualQ that helps organizations manage customer flow. It provides features like virtual queuing, real-time updates, and performance analytics so businesses can reduce customer wait times and improve service efficiency. Virtual Waiting allows businesses to monitor queue lengths and average wait times, enabling informed decisions. The platform supports integration with existing systems, ensuring a smooth implementation. Key capabilities: virtual queuing real-time updates performance analytics system integration customer feedback Best for: businesses that need to improve customer use in high-traffic environments.

Virtual Waiting Details

Vendor
virtualQ
Year Launched
2014
Location
Prinzessinnenstraße 19, Berlin, 10969 , DE
Deployment
on premise, windows
Training Options
demo, account manager, community
Countries Served
All Countries
Languages
German, English
Users
Customer Service Agents, Managers, IT Administrators
Industries Served
Insurances, Energy provider, Travel & mobility, Retail & brands, BPO & customer care services
Tags
queue management, customer service excellence, voice automation, callback and appointment, peakmanagement, service center optimization, sales and service, customer satisfaction, voice FAQ, service technology, service center innovation, service, sales, callback, and appointment

Virtual Waiting's In-App Market Place

Does Virtual Waiting have an in-app market place?

Yes

How many Mini-Apps in the marketplace?

0

Mini Apps

Pricing Options

Free trial
Free version
Request a quote
Promo Offer

Accepted Payment Currencies

USD ($), EUR (€), GBP (£), AUD (A$), CAD (C$), JPY (¥), CNY (¥), INR (₹), RUB (₽), BRL (R$), MXN ($)

Pros & Cons

  • Enhances customer satisfaction by reducing wait times
  • Improves agent efficiency through optimized call routing
  • Offers flexibility with callback and appointment scheduling
  • Provides real-time analytics for performance monitoring
  • Limited information on global availability
  • Pricing details not publicly disclosed
  • Advanced features may require technical expertise
  • Customization options may be limited for certain use cases

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