VirtualAgent

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Software Status:Active

About VirtualAgent

VirtualAgent is a conversational AI software from Relia Digital that helps manage, connect, and deploy enterprise-grade bots across devices. It combines Microsoft Copilot Studio, Azure AI Bot Service, and Observability in Foundry Control Plane to build chat bots quickly and without the need for coding. Additionally, it provides access to a catalog of over 200 products through Microsoft Foundry and Foundry Agent Service to improve bot applications over time. The platform's capabilities include automated bot deployment - cross-device connectivity - real-time observability - scalable deployment - intuitive bot creation. Best for: enterprises that need to deploy conversational AI solutions efficiently.

VirtualAgent Details

Vendor

Relia Digital

Year Launched

Location

One Microsoft Way, Redmond, WA 98052, United States

Deployment

Training Options

demo, account manager, community

Countries Served

All Countries

Languages

English, Spanish, French, German, Italian, Portuguese

Users

Administrators, Customer Service Representatives, IT Support Agents, Sales Representatives

Industries Served

Healthcare, Education, Finance, Retail

VirtualAgent's In-App Market Place

Does VirtualAgent have an in-app market place?

Yes

How many Mini-Apps in the marketplace?

Mini Apps

1. Power Virtual Agents: This add-on enhances the capabilities of the Virtual Agent software

allowing for more complex chatbot interactions and workflows.

2. Bot Framework Composer: A visual editing tool for creating and customizing chatbots within the Virtual Agent platform.

3. AI Builder: An add-on that integrates machine learning and artificial intelligence capabilities into Virtual Agent chatbots

enabling more advanced automation and decision-making.

Pricing Options

Free trial

Free version

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Promo Offer

Accepted Payment Currencies

USD ($), EUR (€), GBP (£), JPY (¥), AUD (A$), CAD (C$), CHF (CHF), CNY (¥), SEK (kr), NOK (kr), DKK (kr), INR (₹), SGD (S$), AED (د.إ), NZD (NZ$), HKD (HK$), MXN (Mex$), ZAR (R), BRL (R$).

Pros & Cons

Provides automated customer service and support 24/7
Improves response times and reduces wait times for customers
Personalizes interactions with customers based on their preferences and history
Increases efficiency by handling multiple inquiries simultaneously
Reduces costs by automating routine tasks and queries

Limited customization options for chatbot responses
Steep learning curve for non-technical users to set up and manage the chatbot
Integration with external systems and databases can be challenging and requires advanced technical knowledge
Lack of detailed analytics and reporting capabilities for tracking chatbot performance and user interactions
Higher cost compared to other chatbot software options on the market