About Visiativ Customer Service

Visiativ Customer Service is a customer support software from Visiativ that improves client interactions. It combines ticket management, knowledge base, and reporting tools so customer service teams can handle inquiries efficiently. The platform supports real-time communication, user-friendly dashboards, and automated workflows, allowing teams to respond to customer needs promptly. It also facilitates better tracking of customer issues, which improves overall service quality. Key capabilities: ticket management knowledge base reporting tools real-time communication automated workflows Best for: customer service teams that need to manage and respond to client inquiries effectively.

Visiativ Customer Service Details

Vendor
Visiativ
Year Launched
1987
Location
26, Rue Benoit Bennier, Charbonnières, France
Deployment
cloud
Training Options
demo, account manager, community
Countries Served
All Countries
Languages
English, French
Users
Customer Service Representatives, Customer Support Managers, Sales Managers, Support Agents
Industries Served
Manufacturing, Retail, Healthcare, Financial Services, Hospitality, Transportation.
Tags
Customer Service, CRM, Customer Relationship Management, Contact Management, Service Ticketing, Help Desk, Customer Support

Visiativ Customer Service's In-App Market Place

Does Visiativ Customer Service have an in-app market place?

Yes

How many Mini-Apps in the marketplace?

0

Mini Apps

Pricing Options

Free trial
Free version
Request a quote
Promo Offer

Accepted Payment Currencies

Usd ($), Eur (€), Gbp (£)

Pros & Cons

  • Provides a comprehensive view of customer interactions
  • Helps in tracking and managing customer tickets efficiently
  • Enables customization of customer support processes
  • Offers real-time insights and reporting on customer service performance
  • Limited customization options for user interface
  • Difficult to navigate and locate specific functions
  • Steep learning curve for new employees
  • Lack of integration with other business systems
  • Slow response time for technical support issues

Visiativ Customer Service's Support Options

Visiativ Customer Service's Alternatives