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Visual Ticket

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About Visual Ticket

Visual Ticket is a ticketing software from Cherwell Software that provides a visual approach to incident and service request management. It combines intuitive ticket visualization, customizable workflows, and real-time reporting to help organizations manage their IT service desk operations efficiently. Users can easily track ticket statuses and prioritize requests based on visual indicators, which aids in faster decision-making. Additionally, it supports integration with existing IT service management tools, ensuring a cohesive operational environment. Key capabilities: ticket visualization customizable workflows real-time reporting integration support user-friendly interface Best for: IT departments that need to manage service requests and incidents effectively.

Visual Ticket Details

Vendor
Cherwell Software
Year Launched
Location
Location Address: Global Headquarters Cherwell Software 7310 S. Winton Drive Suite 300 Lakewood, CO 80235 USA
Deployment
Training Options
demo, account manager, community
Countries Served
All Countries
Languages
English, Spanish, French, German, Italian, Portuguese, Dutch, Chinese, Japanese, Korean, Russian, Arabic, Hindi.
Users
Florist Manager, Head Florist, Florist Assistant, Floral Designer, Delivery Driver.
Industries Served
Florist
Tags
Florist, Cherwell Software, Visual Ticket

Visual Ticket's In-App Market Place

Does Visual Ticket have an in-app market place?

Yes

How many Mini-Apps in the marketplace?

6

Mini Apps

Visual Ticket Dashboard: This add-on provides a visual representation of ticket data

allowing users to track and monitor ticket status and progress.

Visual Ticket Reporting Tool: This add-on generates detailed reports and analytics based on ticket data

helping users gain insights into ticket trends and performance.

Visual Ticket Mobile App: This add-on enables users to access and manage tickets on-the-go

providing a convenient and streamlined ticketing experience.

Pricing Options

Free trial
Free version
Request a quote
Promo Offer

Accepted Payment Currencies

USD ($), EUR (€), GBP (£), JPY (¥), AUD (A$), CAD (C$), CHF (CHF), CNY (¥), SEK (kr)

Pros & Cons

  • Provides a user-friendly interface for easily creating and managing tickets
  • Offers customizable workflows to fit the specific business needs of a florist
  • Integrates with other software systems for seamless communication and workflow management
  • Allows for automated ticket routing and assignment to improve efficiency and response times
  • Provides detailed analytics and reporting capabilities for tracking ticket resolution and performance.
  • Limited customization options for ticketing system
  • Steeper learning curve for new users
  • Integration with other software systems may be challenging
  • Lack of advanced reporting features
  • Higher pricing compared to similar ticketing software options

Visual Ticket's Support Options

Visual Ticket's Alternatives