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VMukti Predictive Dialer

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About VMukti Predictive Dialer

VMukti Predictive Dialer is a call center platform that automates outbound dialing and improves agent efficiency. It supports predictive dialing, CRM integration, call recording, and real-time reporting so supervisors can monitor campaigns and agent performance. Features like scripting, lead management, and compliance controls help standardize outreach. Supervisors can monitor campaigns and agent productivity in real time. Key capabilities: Predictive dialing and campaign management CRM integration and lead management Real-time reporting and agent monitoring Call recording and quality assurance tools Compliance controls for outbound calling Best for: Contact centers running high-volume outbound campaigns.

VMukti Predictive Dialer Details

Vendor
VMukti
Year Launched
Location
Plot No. 3, Phase 1, Udyog Vihar, Gurgaon, Haryana 122016, India
Deployment
Training Options
demo, account manager, community
Countries Served
All Countries
Languages
English, Spanish, French, German, Italian, Portuguese, Russian, Japanese, Chinese
Users
IT Managers, Sales Representatives, Customer Service Agents, Team Leaders
Industries Served
Healthcare, Education, Finance, Retail, Customer Service, Sales
Tags
Artificial Intelligence, Live Streaming, Webinar, Predictive Dialer, VMukti

VMukti Predictive Dialer's In-App Market Place

Does VMukti Predictive Dialer have an in-app market place?

Yes

How many Mini-Apps in the marketplace?

15

Mini Apps

1. CRM Integration: This add-on allows the VMukti Predictive Dialer to seamlessly integrate with popular customer relationship management (CRM) systems

enabling agents to access customer data and insights directly within the dialer.

2. Real-time Analytics: With this add-on

users can access real-time analytics and reporting features to track call performance

agent productivity

and campaign success rates within the VMukti Predictive Dialer.

3. Call Recording: This add-on enables users to record and playback calls made through the VMukti Predictive Dialer

helping businesses monitor and analyze agent interactions with customers for quality assurance and training purposes.

4. Multi-channel Communication: This add-on expands the capabilities of the VMukti Predictive Dialer by enabling users to connect with customers through various channels

including SMS

email

and social media

in addition to voice calls.

5. Auto-dialer: This add-on automates the dialing process by allowing users to set up and execute outbound call campaigns at scale

increasing agent efficiency and productivity within the VMukti Predictive Dialer.

Pricing Options

Free trial
Free version
Request a quote
Promo Offer

Accepted Payment Currencies

Usd ($), Eur (€), Gbp (£)

Pros & Cons

  • Efficiently predicts and dials customer numbers, helping agents connect with more leads
  • Reduces idle time for agents by automatically dialing numbers in advance
  • Increases productivity and overall call volume for a call center
  • Provides real-time analytics and insights for better decision-making
  • Customizable features for a personalized user experience
  • Limited customization options for dialing parameters
  • High learning curve for new users
  • Occasional glitches or bugs causing call disconnections
  • Lack of comprehensive reporting features
  • Limited integrations with other software platforms

VMukti Predictive Dialer's Support Options

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