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Vocalcom Salesforce Edition

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Software Status:Active

About Vocalcom Salesforce Edition

Vocalcom Salesforce Edition is a contact center software from Vocalcom that integrates with Salesforce CRM to support customer service operations. It provides features such as omnichannel communication, real-time reporting, and intelligent routing so businesses can manage customer interactions efficiently. This solution allows agents to handle inquiries across various channels including voice, email, and chat, improving response times and customer satisfaction. Additionally, the platform offers advanced analytics to track performance and identify trends. Key capabilities: omnichannel support real-time reporting intelligent call routing analytics dashboard CRM integration Best for: customer service teams that need to improve their operational efficiency and customer engagement.

Vocalcom Salesforce Edition Details

Vendor
Vocalcom
Year Launched
1995
Location
Vocalcom France Tour Eqho, 2 Av. Gambetta, Courbevoie, 92400, FR
Deployment
cloud
Training Options
Countries Served
All Countries
Languages
English, Spanish, French, Portuguese
Users
Dedicated to customer service, sales, and telemarketing
Industries Served
Banks & Financial Services, Insurance, Healthcare, Leisure & Travel, Outsourcing, Retail & Services, Telecommunications, Utilities.
Tags
Auto Dialer, Call Center, Contact Center, Customer Experience, Customer Service, Customer Support, Debt Collection, IVR, Telemarketing, Sales Force Automation, Predictive Dialer.

Vocalcom Salesforce Edition's In-App Market Place

Does Vocalcom Salesforce Edition have an in-app market place?

Yes

How many Mini-Apps in the marketplace?

1

Mini Apps

N/A

Pricing Options

Free trial
Free version
Request a quote
Promo Offer

Accepted Payment Currencies

USD ($), EUR (€), GBP (£), CAD (CA$), AUD (A$), JPY (¥), CNY (¥), INR (₹), MXN (Mex$), CHF (CHF), SEK (kr), SGD (S$), HKD (HK$), NZD (NZ$), KRW (₩)

Pros & Cons

  • Seamless Salesforce Integration: The software is natively integrated into Salesforce, making it easy to use and manage.
  • Omnichannel Communication: Handles multiple channels (voice, chat, email, SMS, etc.) from a single interface.
  • AI-Powered Automation: Automates routine tasks and improves efficiency.
  • Real-time Analytics: Provides insights into agent performance and customer interactions.
  • Improved Customer Experience: Offers faster response times and personalized interactions.
  • Agent Productivity: Streamlines workflows and reduces manual tasks.
  • Scalability: Can be scaled to accommodate growing business needs.
  • Limited User Reviews: There is only one review available on Capterra, which may not provide a comprehensive picture of the software's performance.
  • Pricing Information: The starting price is not provided, which can make it difficult to compare with other solutions.
  • Integration with Existing Telco Architecture: The user review mentions challenges with integrating the software with existing telecommunications infrastructure.

Vocalcom Salesforce Edition's Support Options

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