About VoiceAnalytics
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VoiceAnalytics Details
Vendor
xdroid
Year Launched
2008
Location
Hendrik Consciencestraat 1B 2800 Mechelen (Brussels North) Belgium
Deployment
cloud
Training Options
documentation, videos, live online
Countries Served
All Countries
Languages
English, Spanish, French, German, Italian
Users
Supervisor, Quality Analyst, Customer Service Representative, Team Leader
Industries Served
Healthcare, Education, Finance, Retail, Hospitality, Technology, Telecommunications, Insurance, Utilities, Government, Travel and Leisure, Automotive
Tags
Speech Analytics, Call Center Management, Customer Service, Artificial Intelligence (AI), Sentiment Analysis, Real-time Monitoring, Customer Experience
VoiceAnalytics's In-App Market Place
Does VoiceAnalytics have an in-app market place?
Yes
How many Mini-Apps in the marketplace?
0
Mini Apps
Pricing Options
Free trial
Free version
Request a quote
Promo Offer
Accepted Payment Currencies
USD ($), EUR (€), GBP (£), JPY (¥), AUD (A$), CAD (C$), CHF (Fr), CNY (¥), SEK (kr), NOK (kr), DKK (kr), KRW (₩), INR (₹), RUB (₽), BRL (R$), HKD (HK$), SGD (S$), NZD (NZ$), TRY (₺)
Pros & Cons
- Real-time insights help businesses take action immediately.
- Emotion detection enhances customer satisfaction analysis.
- Customizable reports make it easy to tailor analytics to business needs.
- Multilingual support allows for a global customer base.
- Automated scoring simplifies agent performance tracking.
- High setup complexity for first-time users.
- Lack of an in-app marketplace for additional features.
- Custom pricing may be less transparent for smaller businesses.
- Limited offline support (relies heavily on cloud connectivity).
- Limited mini-apps for extending functionality beyond core features.
VoiceAnalytics's Support Options
Email Address
support@verint.comDocumentation
https://www.verint.com/resources/documentationCommunity Forums
https://community.verint.com