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VoiceSignals

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About VoiceSignals

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VoiceSignals Details

Vendor
Verint
Year Launched
Location
VoiceSignals Headquarters: 175 Broadhollow Rd, Melville, NY 11747
Deployment
Training Options
demo, account manager, community
Countries Served
All Countries
Languages
English, Spanish, French, German, Italian, Chinese, Japanese, Korean
Users
Voice Analysts, Contact Center Managers, Business Analysts, IT Administrators, Customer Experience Professionals, Quality Assurance Teams.
Industries Served
Healthcare, Education, Finance, Retail
Tags
Artificial Intelligence, Conversational AI Platform, Speech Analytics, Predictive Analytics.

VoiceSignals's In-App Market Place

Does VoiceSignals have an in-app market place?

Yes

How many Mini-Apps in the marketplace?

10

Mini Apps

1. Voice Signals Live Dashboard: Real-time data visualization tool that provides instant insights into conversational data and performance metrics.

2. Voice Signals Sentiment Analysis: AI-powered tool that analyzes the sentiment of customer interactions to help businesses understand customer feelings and emotions.

3. Voice Signals Automated Transcription: Automated transcribing tool that converts speech data into written text for easy analysis and review.

4. Voice Signals Voice Biometrics: Biometric authentication tool that uses voice recognition technology to verify customer identities for security purposes.

5. Voice Signals Predictive Analytics: Tool that uses historical data to predict future trends and outcomes

helping businesses make informed decisions.

6. Voice Signals Customer Engagement Score: Tool that calculates a score based on customer interactions to help businesses measure and improve customer engagement.

7. Voice Signals Agent Performance Analytics: Tool that analyzes agent performance metrics to optimize staffing

training

and overall customer service quality.

Pricing Options

Free trial
Free version
Request a quote
Promo Offer

Accepted Payment Currencies

USD ($), EUR (€), GBP (£), JPY (¥), AUD (A$), CAD (C$), CNY (¥), INR (₹), RUB (₽), MXN (Mex$), BRL (R$), KRW (₩), SGD (S$), ZAR (R)

Pros & Cons

  • Ability to analyze and extract insights from voice data
  • Advanced speech analytics capabilities for improved customer understanding
  • Predictive analytics to anticipate customer behavior and preferences
  • Enhanced conversational AI platform for more personalized interactions
  • Real-time feedback and monitoring of customer interactions for immediate intervention
  • Limited customization options for the speech analytics module
  • High learning curve for users who are not familiar with advanced AI technology
  • Lack of integration with popular CRM systems
  • Expensive pricing plans that may not be affordable for smaller businesses
  • Limited support for languages other than English

VoiceSignals's Support Options

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