WATI logo

WATI

0(0 reviews)
Software Status:Active

About WATI

WATI is a customer engagement software from WATI.io that provides businesses with tools for WhatsApp communication. It includes features such as automated messaging, team inbox management, and customer segmentation, so organizations can improve their customer support and engagement processes. The platform allows businesses to manage multiple WhatsApp channels, track customer interactions, and analyze chat performance to make data-driven decisions. Moreover, it supports integration with various CRM systems, enabling a more centralized customer relationship management use. Key capabilities: automated messaging team collaboration customer segmentation chat analytics CRM integration Best for: businesses that need effective communication solutions via WhatsApp.

WATI Details

Vendor
WATI.io
Year Launched
2019
Location
Hong Kong, HK
Deployment
cloud, ios, android
Training Options
documentation, videos, live online, in person
Countries Served
All Countries
Languages
English, Spanish, French, Portuguese, German, Italian, Russian, Dutch, Arabic, Chinese, Japanese, Korean
Users
Marketing Managers, Customer Support Teams, Sales Teams, Educational Institutions, Retail and E-commerce Businesses, Financial Services Providers, Travel & Tourism Businesses.
Industries Served
Hotel Industry, Cloud Services, E-commerce, Education, Marketing & Advertising, Retail, Healthcare, Travel & Tourism, Financial Services, Real Estate
Tags
Chatbot, Conversational AI Platform, CRM, Customer Communications Management, Customer Engagement, Customer Experience, Customer Service, Customer Support, Mobile Marketing, SMS Marketing.

WATI's In-App Market Place

Does WATI have an in-app market place?

Yes

How many Mini-Apps in the marketplace?

1

Mini Apps

N/A

Pricing Options

Free trial
Free version
Request a quote
Promo Offer

Accepted Payment Currencies

USD ($)

Pros & Cons

  • Robust and Solid Product: Users find WATI reliable and easy to use. It's considered trustworthy and simple with little to no fluff, making it easy to get started with.
  • Integration with Tools: The software integrates well with tools like Google Sheets and Zapier, making it useful for daily workflows.
  • Customer Support: WATI's customer support is generally well-rated, with helpful assistance when needed.
  • Features: WATI includes features like automation, workflows, and reporting analytics, which help streamline customer communication and improve support.
  • Support Issues: A few reviewers mentioned that support has become less responsive over time and could improve.
  • App Glitches: The mobile app can sometimes be glitchy, and users have reported laggy performance in the WATI dashboard, especially when exploring detailed analytics or broadcast history.
  • Limited Automation in Lower Plans: Some users mentioned that higher-tier automation features are locked behind more expensive plans, making it difficult to access certain advanced functions.

WATI's Support Options

WATI's Alternatives