Webliveview logo

Webliveview

by Webliveview Ltd · Since 2012
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ActiveAvailable globallyCloud
Quick facts
VendorWebliveview Ltd
Year launched2012
StatusActive
LocationWebliveview Ltd, 20 Harcourt Street, Dublin 2, D02 H364, Ireland
Countries servedGlobal
Languages1
IntegrationsN/A
Free tierNO
Free trialYES
Contact salesYES

About Webliveview

Webliveview is a live video shopping and guided selling software for e-commerce businesses.

Webliveview is a live commerce platform designed to bring the in-person retail experience to e-commerce websites. It provides live video chat, web chat, and an appointment booking system, allowing sales teams to engage directly with online shoppers. This facilitates live product demonstrations, personalized consultations, and real-time support, aiming to increase customer satisfaction and boost conversion rates. The platform includes a mobile app for sales reps, performance reporting, and live translation capabilities for global audiences. Pricing is available in monthly and annual subscription tiers based on video usage, with a 30-day free trial offered. Support is provided via email, chat, and phone. The product is a web-based SaaS solution with an iOS app for sales staff.

Pros & Cons

Pros
  • Offers a 30-day free trial without requiring a credit card.
  • Provides live video and web chat to engage customers directly.
  • Includes a live translation feature supporting 47 languages.
  • Features a dedicated mobile app for sales teams.
  • Pricing is transparently published on the website for multiple tiers.
Cons
  • No native application for Android devices is mentioned.
  • Integrations with third-party CRM or e-commerce platforms are only mentioned for the highest tier plan.

Features

Key features

Live Video & Web Chat

Connect with shoppers across multiple devices to demonstrate products live on camera and answer questions in real-time.

Appointment Booking System

A calendar system allows customers to book and sales teams to manage live product demonstrations.

Sales App

A mobile application for sales teams to review and process customer requests from anywhere.

Live Translation

Communicate with potential customers in 47 different languages to expand global reach.

Performance Reporting

Track sales representative activity and gain insights into team performance with sales reports.

Additional features

Chat & Call Routing

Distribute incoming customer requests to specific departments or team members.

Customization Options

Configure the software's appearance to match the company's branding strategy.

Offline Messaging

Records customer messages and inquiries when the team is unavailable, ensuring follow-up.

Automated Greetings

Personalize automated messages to match different customer profiles.

Live Monitoring & Traffic Counter

Monitor customer visits on the website in real time.

Staff Chat

Internal collaboration tool for team members to communicate and share information effectively.

Instant Notifications

Automatically informs sales reps about new customer requests and unanswered messages.

Pricing

Free trial
Free version
Request a quote
Promo Offer

Monthly plans

Starter Sales Super Star
EUR 49/mo
flat rate · billed monthly
  • 1–2 sales people
  • 3 hours video per month
  • Unlimited webchat
  • Basic performance reporting
  • Web & iOS access
Source: vendor pricing page →
Growth Sales Champions
EUR 199/mo
flat rate · billed monthly
  • up to 5 sales people
  • 20 hours video per month
  • Webchat + calendar bookings
  • Weekly performance report
  • Team reporting
Source: vendor pricing page →
Scale – Power for Product Specialists
EUR 499/mo
flat rate · billed monthly
  • Unlimited video and webchat
  • Admin dashboard and manager log
  • API and CRM integrations
  • Real-time reports
  • Multi-agent routing and live queue
Source: vendor pricing page →

Annual plans

Starter Sales Super Star
EUR 399/yr
flat rate · billed yearly · ≈ EUR 33.25/mo
  • 1–2 sales people
  • 3 hours video per month
  • Unlimited webchat
  • Basic performance reporting
  • Web & iOS access
Source: vendor pricing page →
Growth Sales Champions
EUR 2,000/yr
flat rate · billed yearly · ≈ EUR 166.67/mo
  • up to 5 sales people
  • 20 hours video per month
  • Webchat + calendar bookings
  • Weekly performance report
  • Team reporting
Source: vendor pricing page →
Scale – Power for Product Specialists
EUR 5,000/yr
flat rate · billed yearly · ≈ EUR 416.67/mo
  • Unlimited video and webchat
  • Admin dashboard and manager log
  • API and CRM integrations
  • Real-time reports
  • Multi-agent routing and live queue
Source: vendor pricing page →

Countries & Languages

Global
Countries served
1
Interface languages
5
Billing currencies

Interface languages

English

Billing currencies

🇪🇺EUR🇬🇧GBP🇺🇸USD🇦🇺AUD🇨🇦CAD

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