About WeSupply
A post-purchase customer experience platform for e-commerce businesses. It provides shipment tracking, delivery notifications, returns management, and in-store pickup solutions to improve customer loyalty and reduce support tickets.
WeSupply is a post-purchase customer experience platform designed for e-commerce retailers. The software aims to enhance customer loyalty and reduce operational costs by automating and improving the post-sale journey. Its core functionalities include real-time shipment tracking, proactive delivery notifications, and a self-service branded tracking page. WeSupply also features a comprehensive returns and exchanges module that simplifies the process for both customers and staff, while providing analytics and tools to incentivize exchanges. Additionally, it supports omnichannel retail with in-store and curbside pickup management. The platform is a cloud-based SaaS solution and integrates with major e-commerce platforms like Shopify, Magento, and BigCommerce, as well as marketing and support tools such as Klaviyo and Zendesk. Pricing is based on order volume, with a 14-day free trial available.
Pros & Cons
- Reduces 'Where Is My Order?' (WISMO) support tickets through proactive tracking and notifications.
- Creates a branded post-purchase experience, enhancing customer loyalty.
- Offers a comprehensive returns management system that can incentivize exchanges.
- Integrates with a wide range of e-commerce platforms and third-party tools.
- Provides omnichannel features like in-store pickup and store locators.
- Pricing is based on order volume, which may be a variable cost for businesses.
- Complex return policy rule configuration may require dedicated setup time during onboarding.
- SMS notification services depend on third-party carrier setups and Twilio configuration.
- Complete removal of default platform branding is restricted to premium software plans.
- In-store pickup functionality requires physical store location data setup and mapping.
Features
Key features
Provides real-time order and shipment tracking with proactive notifications to reduce customer support tickets.
Offers a self-service, branded order tracking page to maintain brand consistency throughout the post-purchase journey.
Simplifies the returns process for customers and support teams, with features to incentivize exchanges over refunds.
Unifies online and in-store experiences with features for curbside pickup check-in and store locators.
Increases conversion rates by showing estimated delivery dates to customers before they purchase.
Additional features
Allows businesses to define various return destinations and conditions to suit their logistics.
Streamlines the returns process for the support team, reducing manual effort.
Provides insights into why customers are returning products to help improve offerings.
Facilitates easy warranty claims and offers opportunities for smart upsells.
Integrates in-store and online order data for a cohesive operational view.
Offers AI-enhanced discounted shipping labels to reduce operational costs.
Helps drive foot-traffic to physical store locations from the website.
Pricing
Monthly plans
- Up to 1,500 Orders/mo
- Branded Tracking Page
- Proactive Notifications
- Returns & Exchanges
- Store Locator
- Analytics
Billed monthly. Price is for up to 1,500 orders per month.
Source: vendor pricing page →- Up to 3,000 Orders/mo
- Everything in Growth
- In-Store & Curbside Pickup
- Advanced Analytics
- Return Labels
- Estimated Delivery Date
Billed monthly. Price is for up to 3,000 orders per month.
Source: vendor pricing page →Countries & Languages
Interface languages
Billing currencies
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About WeSupply
A post-purchase customer experience platform for e-commerce businesses. It provides shipment tracking, delivery notifications, returns management, and in-store pickup solutions to improve customer loyalty and reduce support tickets.
WeSupply Details
WeSupply's In-App Market Place
Does WeSupply have an in-app market place?
Yes
How many Mini-Apps in the marketplace?
0
Mini Apps
Pricing Options
Plans
Monthly plans
- Up to 1,500 Orders/mo
- Branded Tracking Page
- Proactive Notifications
- Returns & Exchanges
- Store Locator
- Analytics
Billed monthly. Price is for up to 1,500 orders per month.
Source: vendor pricing page →- Up to 3,000 Orders/mo
- Everything in Growth
- In-Store & Curbside Pickup
- Advanced Analytics
- Return Labels
- Estimated Delivery Date
Billed monthly. Price is for up to 3,000 orders per month.
Source: vendor pricing page →Accepted Payment Currencies
USD
Pros & Cons
- Reduces 'Where Is My Order?' (WISMO) support tickets through proactive tracking and notifications.
- Creates a branded post-purchase experience, enhancing customer loyalty.
- Offers a comprehensive returns management system that can incentivize exchanges.
- Integrates with a wide range of e-commerce platforms and third-party tools.
- Provides omnichannel features like in-store pickup and store locators.
- Pricing is based on order volume, which may be a variable cost for businesses.
- Complex return policy rule configuration may require dedicated setup time during onboarding.
- SMS notification services depend on third-party carrier setups and Twilio configuration.
- Complete removal of default platform branding is restricted to premium software plans.
- In-store pickup functionality requires physical store location data setup and mapping.
WeSupply's Support Options
Email Address
support@wesupplylabs.comWeSupply's Alternatives
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