About WhatYa
WhatYa is a collaboration software from Solairo that supports remote team communication and project management. It combines tools for messaging, file sharing, and task tracking so teams can coordinate effectively. With features such as video conferencing, document collaboration, and real-time updates, WhatYa helps improve productivity among distributed teams. The platform is designed to facilitate engagement and organization, allowing users to stay connected regardless of location. Key capabilities: messaging video conferencing task management file sharing real-time updates Best for: remote teams that need to manage projects and communicate efficiently.
WhatYa, developed by Solairo, offers a hybrid chat service designed to enhance customer engagement and drive sales for e-commerce businesses. Combining artificial intelligence (AI)-driven chatbots with human operators, it aims to provide a seamless, efficient, and sales-focused customer service experience. One of the platform's key features is its ability to automate routine inquiries using AI while leveraging human agents for more complex or sales-driven conversations. This hybrid approach is designed to optimize resource allocation, ensuring that simple queries are handled by AI and more personalized service is provided by human operators. The platform’s scenario-based chatbot flows help guide customers through structured paths, ensuring consistency and efficiency in responses. Additionally, intelligent routing directs inquiries to the most suitable channel, either AI or human, based on the nature of the conversation, which further optimizes both response time and customer satisfaction. WhatYa also emphasizes its ability to integrate smoothly with e-commerce platforms, particularly with systems like futureshop, enhancing its utility for businesses already using these platforms.
Pros & Cons
- +Hybrid chat service combining AI and manned operators.
- +Scenario-based chatbot responses for efficient customer service.
- +Seamless integration with e-commerce platforms (e.g., Futureshop).
- +Ability to link with CRM tools and customer information for personalization.
- +No need to modify EC site or CMS for implementation.
- +Increased conversion rates (CVR) through automatic website improvements.
- +Provides substantial support during implementation and post-operation.
- −Pricing details not explicitly available.
- −Setup time can vary, potentially taking up to one month.
- −Limited information on detailed performance metrics.
- −Lack of transparency on specific customer service resources or outsourcing options.
Features
Key features
- Hybrid Chat Service
- Combines AI chatbots and manned operators for customer service.
- Sales-Specific Focus
- Designed to increase LTV (Lifetime Value) and drive sales.
- Scenario-Based AI Chatbots
- Automated responses based on predefined scenarios.
- Efficient Voice Distribution
- Routing customer inquiries to the appropriate channel (AI or human).
- Integration with E-commerce Platforms
- Connects with platforms like futureshop.
- Member Information and CRM Linking
- Integration with customer data and CRM tools.
- Customer Service Resource Outsourcing
- Option to outsource customer service operations.
- Support from Contract to Post-Operation
- Comprehensive support throughout the customer lifecycle.
- Implementation Support
- Assistance with setting up and configuring the platform.
- SNS-like Recommendation Function
- Product recommendations similar to Pinterest and Instagram.
- Pop-up Recommendations
- Targeted product suggestions at various stages of the customer journey.
- CVR Improvement
- Focus on increasing website conversion rates.
- Preset Measures
- Pre-configured strategies for different customer journey stages.
Additional features
- Sales-Oriented Design
- Features specifically aimed at driving sales and increasing LTV.
- Scenario-Based Chat Flows
- Automated conversations based on pre-defined scenarios.
- E-commerce Platform Integration (futureshop)
- Seamless connection with e-commerce platforms.
- CRM and Member Information Linking
- Integration with existing customer data and CRM systems.
- Customer Service Outsourcing Options
- Ability to outsource customer service operations to WhatYa.
- Comprehensive Support
- Assistance from contract signing to post-implementation support.
- Customizable Implementation
- Tailoring the platform to specific needs and timelines.
- SNS-like Recommendation Engine
- Product recommendations presented in a visually appealing format.
- Pop-up Recommendations and Targeted Suggestions
- Proactive product suggestions based on user behavior.
- Conversion Rate Optimization (CVR)
- Tools and strategies to improve website conversion rates.
- Pre-set Measures for Customer Journey Stages
- Pre-configured recommendations and strategies for different points in the customer journey.
- API Availability
- Open API for custom integrations.
- FAQ Section
- Answers to frequently asked questions.
- Resource Library
- Downloadable materials summarizing service benefits, examples, interviews, and best practices.
- Service Introduction Documents
- Detailed overviews of WhatYa's services.
- Video Content
- Explanations and demonstrations of WhatYa's features.
- News and Announcements
- Updates on new features and partnerships.
- Seminar and Event Information
- Details about upcoming events and webinars.
- Contact Information
- Details for contacting WhatYa for inquiries and consultations.
- Company Information
- Details about solairo, inc., the company behind WhatYa.
- Information Security Policy
- Details on data security practices.
- Privacy Policy
- Information on data privacy.
Pricing
Countries & Languages
Interface languages
Billing currencies
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About WhatYa
WhatYa is a collaboration software from Solairo that supports remote team communication and project management. It combines tools for messaging, file sharing, and task tracking so teams can coordinate effectively. With features such as video conferencing, document collaboration, and real-time updates, WhatYa helps improve productivity among distributed teams. The platform is designed to facilitate engagement and organization, allowing users to stay connected regardless of location. Key capabilities: messaging video conferencing task management file sharing real-time updates Best for: remote teams that need to manage projects and communicate efficiently.
WhatYa Details
WhatYa's In-App Market Place
Does WhatYa have an in-app market place?
Yes
How many Mini-Apps in the marketplace?
1
Mini Apps
N/A
Pricing Options
Accepted Payment Currencies
USD ($), EUR (€), GBP (£), AUD (A$), CAD (C$), JPY (¥), CNY (¥), INR (₹), AED (د.إ)
Pros & Cons
- Hybrid chat service combining AI and manned operators.
- Scenario-based chatbot responses for efficient customer service.
- Seamless integration with e-commerce platforms (e.g., Futureshop).
- Ability to link with CRM tools and customer information for personalization.
- No need to modify EC site or CMS for implementation.
- Increased conversion rates (CVR) through automatic website improvements.
- Provides substantial support during implementation and post-operation.
- Pricing details not explicitly available.
- Setup time can vary, potentially taking up to one month.
- Limited information on detailed performance metrics.
- Lack of transparency on specific customer service resources or outsourcing options.
WhatYa's Support Options
Contact
+81 364-56-2061WhatYa's Alternatives
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