About WiContact
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WiContact Details
Vendor
Wimprove
Year Launched
2015
Location
Av. Ruiz Cortines 390, Mitras Centro, 64460 Monterrey, N.L., Mexico
Deployment
cloud
Training Options
Countries Served
All Countries
Languages
English, Spanish, French, Italian, German, Portuguese
Users
Customer service agents, Contact center managers, Technical support representatives, Sales representatives, Helpdesk operators, Telemedicine professionals, IT administrators, Business process outsourcing (BPO) professionals, Marketing and customer engagement specialists, Human resource professionals handling employee support
Industries Served
Customer service and support centers, Telecommunications, Healthcare and telemedicine, Financial services and banking, Insurance, Retail and e-commerce, Travel and hospitality, Government and public services, Education and e-learning, Business process outsourcing (BPO), Technology and IT services
Tags
Contact Center, Wi Contact
WiContact's In-App Market Place
Does WiContact have an in-app market place?
Yes
How many Mini-Apps in the marketplace?
1
Mini Apps
N/A
Pricing Options
Free trial
Free version
Request a quote
Promo Offer
Accepted Payment Currencies
USD ($), EUR (€), GBP (£), AUD (A$), CAD (C$), JPY (¥), CNY (¥), INR (₹), CHF (CHF), SGD (S$), HKD (HK$), NZD (NZ$), MXN (Mex$), KRW (₩), SEK (kr), RUB (₽)
Pros & Cons
- AI-Powered Automation: Automates tasks like interaction classification, intelligent responses, and advanced data analysis, improving decision-making and efficiency.
- Seamless Channel Transitions: Maintains full conversation history for smooth transitions without customers needing to repeat information.
- Customizable & Scalable: Adapts to individual business needs and scales easily as your operations grow.
- Real-Time Analytics: Offers robust reporting and analytics tools for monitoring and improving service performance.
- Wide Use Cases: Supports diverse industries such as telemedicine, customer support, debt collection, and telemarketing.
- Implementation Dependency: Requires consultant-led setup, which may involve time and coordination.
- Learning Curve: Advanced features like AI and analytics might need training for optimal use.
- Cloud-Exclusive: Operates solely in a cloud environment, which may limit use in areas with unreliable internet connectivity.
WiContact's Support Options
Email Address
juan.gonzalez@mdybpo.comContact
(+52) 812321838