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Workfinity Service Management System

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Software Status:Active

About Workfinity Service Management System

Workfinity Service Management System is a software platform from Isolutions that provides comprehensive support for service management. It includes features such as iSolutions, Workfinity, and Suporte Técnico so organizations can manage their service requests effectively. The platform helps in tracking issues, managing user inquiries, and ensuring quick resolution. Workfinity also emphasizes user privacy with an Aviso de Privacidade to protect client information. Key capabilities: Service Desk Technical Support Product Management User Inquiry Tracking Privacy Notice Best for: organizations that need an efficient solution for service management and support.

Workfinity Service Management System Details

Vendor
Isolutions
Year Launched
2001
Location
Rua Pamplona, 518 – 8º andar -Ed. China Trade Center, Jardim Paulista, São Paulo – SP, 01405-000
Deployment
cloud
Training Options
documentation, live online
Countries Served
All Countries
Languages
English, Spanish, French, German, Italian, Portuguese, Dutch, Russian, Chinese, Japanese.
Users
Dispatchers, Field technicians, Service managers, Logistics coordinators, Warehouse and inventory staff, Laboratory maintenance personnel, Customer support agents
Industries Served
Telecommunications, Utilities, Manufacturing, Maintenance and repair services, Logistics and supply chain, Field service operations, Equipment and asset management
Tags
Field Service Management, Workfinity, Service Management System, Task Scheduling

Workfinity Service Management System's In-App Market Place

Does Workfinity Service Management System have an in-app market place?

Yes

How many Mini-Apps in the marketplace?

1

Mini Apps

No

Pricing Options

Free trial
Free version
Request a quote
Promo Offer

Accepted Payment Currencies

USD ($), EUR (€), GBP (£), JPY (¥), AUD (A$), CAD (C$), CHF, CNY (¥), SEK (kr), NOK (kr), DKK (kr), NZD (NZ$), INR (₹), RUB (₽), BRL (R$)

Pros & Cons

  • The platform supports centralized inventory management, allowing businesses to monitor both owned and third-party stock levels and reduce transportation and storage costs.
  • The mobile interface allows technicians to log arrival and departure times, capture service photos, and collect customer signatures, enhancing service documentation.
  • SLA control is built into the system, helping companies monitor service timelines and ensure compliance with contractual obligations.
  • Laboratory module centralizes maintenance and repair workflows, including defect tracking and technician-level part usage, improving quality control.
  • Customizable dashboards let users visualize KPIs and operational metrics, enabling better decision-making and performance tracking.
  • Customization features like print templates and custom fields may require technical expertise or support, increasing setup time for non-technical users.
  • The platform’s effectiveness in reverse logistics depends on accurate tracking and tagging of equipment, which may be difficult in high-volume or manual environments.
  • The system does not publicly disclose pricing or licensing models, making it harder for prospective clients to assess cost-effectiveness upfront.

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