About WorkHeld
WorkHeld is a connected workforce management platform from Tablet Solutions that supports productivity and communication among distributed teams. It includes checklists, video remote support, and a task manager to help organizations stay connected. This platform is designed for various fields of application such as maintenance, customer service, and assembly, allowing users to efficiently manage tasks whether online or offline. WorkHeld provides essential tools for effective collaboration and real-time support, ensuring that all team members are aligned in their efforts. Key capabilities: checklists video remote support task manager offline usage multi-industry application Best for: organizations that need to manage a distributed workforce effectively.
WORKHELD by Tablet Solutions is a purpose-built field service management (FSM) platform aimed at streamlining mobile workforce operations for maintenance, inspection, and service teams; its core focus is on digitizing job sheets, improving first-time fix rates, and shortening administrative cycles through mobile-first tools such as configurable forms, offline-capable job capture, and real-time sync to a web console. The user interface is pragmatic and technician-focused: the mobile app presents a clear “today’s jobs” list, step-by-step checklists, photo and signature capture, plus simple navigation for attachments and notes — this minimal, button-forward design reduces training time and keeps field interactions fast. On the back end the web portal groups jobs, assets and customer records into searchable panels and a map-enabled dispatcher view, making scheduling and history lookup straightforward. Functionality covers work-order creation, parts and inventory logging, time-and-expense capture, barcode support, automated notifications and basic analytics; standout features include customizable templates for compliance checks and offline mode that preserves data integrity in low-connectivity areas.
Pros & Cons
- +Increases efficiency and transparency of industrial processes with user-friendly mobile apps.
- +Potential to reduce costs by up to 25% and raise overall worker productivity by 30%.
- +Offers versatile deployment options including cloud (Azure), on-premise, and SAP HANA integration.
- +Supports critical field operations like service report creation even when utilized offline.
- +Integrates advanced features like IIoT data and remote expert support via data glasses.
- −The promotional text provides no explicit pricing or subscription model details for the software.
- −Implementing a fully integrated solution may require significant initial IT effort and training time.
- −Reliance on data glasses for remote support could potentially necessitate extra hardware costs.
- −The IIoT platform requires seamless integration with existing operational technology systems.
- −Its focus is strictly limited to industrial production, assembly, service, and maintenance sectors.
Features
Key features
- Workheld Flow
- Enables digital workflows and mobile working for technicians in the field and workers in production.
- Workheld Call
- Offers remote service and expert support via video calls, specifically utilizing data glasses for field technicians.
- Workheld Sense
- Functions as an IIoT platform, integrating machine, process, and production data into existing IT systems.
- SAP Integration
- Allows the Workheld platform to smoothly integrate with and utilize an existing SAP system landscape.
- Drag & drop order scheduling
- Provides an efficient, visual tool for the planning and organization of work orders.
- Offline Use
- Permits technicians to create service reports and continue work even without an active Wi-Fi connection.
Additional features
- Workheld Flow
- Enables digital workflows and mobile working for technicians in the field and workers in production.
- Workheld Call
- Offers remote service and expert support via video calls, specifically utilizing data glasses for field technicians.
- Workheld Sense
- Integrates machine, process, and production data as an IIoT platform.
- SAP Integration
- Allows the platform to integrate with an existing SAP system landscape.
- Asset management
- Provides the tools necessary for the administration and tracking of industrial assets.
- Digital checklists
- Offers paperless, structured tools for verifying and documenting work steps.
- Drag & drop order scheduling
- Enables visual and efficient planning and organization of work orders.
- Offline Use
- Allows the creation of service reports even without an active internet connection.
- PDF Generation
- Used for documentation, such as creating final service or work reports (implied).
- Workheld on Azure
- A deployment option meeting strict EU data protection requirements.
- Workheld on premise
- A deployment option implemented on corporate servers for maximum data control.
- Workheld on SAP HANA
- A deployment option integrating into SAP system landscapes via the SAP Cloud Platform.
Pricing
Countries & Languages
Interface languages
Billing currencies
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About WorkHeld
WorkHeld is a connected workforce management platform from Tablet Solutions that supports productivity and communication among distributed teams. It includes checklists, video remote support, and a task manager to help organizations stay connected. This platform is designed for various fields of application such as maintenance, customer service, and assembly, allowing users to efficiently manage tasks whether online or offline. WorkHeld provides essential tools for effective collaboration and real-time support, ensuring that all team members are aligned in their efforts. Key capabilities: checklists video remote support task manager offline usage multi-industry application Best for: organizations that need to manage a distributed workforce effectively.
WorkHeld Details
WorkHeld's In-App Market Place
Does WorkHeld have an in-app market place?
Yes
How many Mini-Apps in the marketplace?
1
Mini Apps
N/A
Pricing Options
Accepted Payment Currencies
USD ($), EUR (€), GBP (£), JPY (¥), CNY (¥), CAD ($), AUD ($), INR (₹), CHF (Fr), SEK (kr), HKD ($), NOK (kr), SGD ($), KRW (₩), AED (د.إ)
Pros & Cons
- Increases efficiency and transparency of industrial processes with user-friendly mobile apps.
- Potential to reduce costs by up to 25% and raise overall worker productivity by 30%.
- Offers versatile deployment options including cloud (Azure), on-premise, and SAP HANA integration.
- Supports critical field operations like service report creation even when utilized offline.
- Integrates advanced features like IIoT data and remote expert support via data glasses.
- The promotional text provides no explicit pricing or subscription model details for the software.
- Implementing a fully integrated solution may require significant initial IT effort and training time.
- Reliance on data glasses for remote support could potentially necessitate extra hardware costs.
- The IIoT platform requires seamless integration with existing operational technology systems.
- Its focus is strictly limited to industrial production, assembly, service, and maintenance sectors.
WorkHeld's Support Options
Email Address
hallo@workheld.comContact
+4319929028WorkHeld's Alternatives
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