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WorkWave Service

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Software Status:Active

About WorkWave Service

WorkWave Service is a field service management software platform from WorkWave that helps businesses manage their operations. It provides features such as scheduling and dispatching, invoicing and payments, and customer relationship management so companies can effectively coordinate their service teams and improve customer satisfaction. Users can track job statuses in real-time and manage service requests from a single interface. The software also supports reporting and analytics for performance insights and has mobile access for field technicians. Key capabilities: scheduling and dispatching invoicing and payments customer relationship management reporting and analytics mobile access Best for: service-based businesses that need to manage field operations efficiently.

WorkWave Service Details

Vendor
WorkWave
Year Launched
1984
Location
101 Crawfords Corner Road, Suite 2511, Holmdel, NJ 07733, US
Deployment
cloud
Training Options
demo, community
Countries Served
All Countries
Languages
English
Users
Arborists, Carpet Cleaning companies, Contractors, Electrical Contractors, Field Service Managers, Garage Door companies, Handymen, Landing Page designers, Landscapers, Lawn Care companies, Locksmiths, Maid Services, Roofers, Pool Service providers.
Industries Served
Roofing, Pet Services, Medical Waste Disposal, Locksmith, Irrigation Service, Handyman, HVAC, Chimney Sweep, Appliance Repair, Aquarium Service, Garage Door, Document Destruction, Contractor, Fire Protection, Field Service, Elevator Service, Electrical Contractor, Pooper Scooper, Plumbing
Tags
Arborist, Carpet Cleaning, Contractor Management, Electrical Contractor, Field Service Management, Garage Door, Handyman, Landing Page, Landscape, Lawn Care, Locksmith, Maid Service, Roofing, Pool Service

WorkWave Service's In-App Market Place

Does WorkWave Service have an in-app market place?

Yes

How many Mini-Apps in the marketplace?

1

Mini Apps

N/A

Pricing Options

Free trial
Free version
Request a quote
Promo Offer

Accepted Payment Currencies

USD ($), EUR (€), GBP (£), AUD (A$), CAD (C$), NZD (NZ$), JPY (¥), CHF (CHF), DKK (kr), NOK (kr), SEK (kr), SGD (S$).

Pros & Cons

  • 1. Scheduling and worker management: The software effectively facilitates scheduling and managing workers.
  • 2. Feature-rich: The software offers a wide range of features, although some may not be fully functional yet.
  • 1. User management costs: There is a cost associated with reducing the number of users, which can be seen as unfair.
  • 2. Early market release: The software may have been released too soon, leading to various issues and glitches.
  • 3. QuickBooks integration problems: The software's rounding accuracy can cause syncing issues with QuickBooks, leading to manual adjustments.
  • 4. Merchant payment reconciliation difficulties: It's challenging to reconcile ACH deposits with transaction amounts, as they are often batched.
  • 5. Customer portal payment issues: Double payments and credit hang issues can occur in the customer portal, leading to customer dissatisfaction.
  • 6. Lack of notification for duplicate payments: The software does not notify users of duplicate payments, making it difficult to address the issue promptly.
  • 7. Long resolution times: Issues like duplicate payments can take a significant amount of time to resolve.

WorkWave Service's Support Options

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