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Wrangle

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Software Status:Active

About Wrangle

Wrangle is a ticketing software/platform from Wranglesoft designed for simplified support within Slack. It combines ticketing, access management, and change requests so that teams can manage requests effectively. This modern ticketing system also supports vendor/PO approval and budgeting and planning functionalities. Wrangle is built for both internal and external help desks, making it adaptable to various organizational needs. The integration with popular tools improves its functionality, allowing teams to work where they are most comfortable. Key capabilities: ticketing access management change requests vendor/PO approval budgeting and planning Best for: support teams that need a collaborative tool for managing requests efficiently.

Wrangle Details

Vendor
Wranglesoft
Year Launched
2020
Location
Durham, North Carolina
Deployment
cloud
Training Options
documentation, videos, live online, in person
Countries Served
All Countries
Languages
English
Users
Business Owners, Project Managers, Employees, IT Administrators
Industries Served
Wrangle primarily serves industries that require efficient internal and external communication and task management, including IT, Human Resources, Operations, Customer Support, and Sales.
Tags
Workflow Automation, Ticketing System, Slack Integration, Helpdesk, Process Automation, IT Support, HR Management, Customer Support, Sales Operations.

Wrangle's In-App Market Place

Does Wrangle have an in-app market place?

Yes

How many Mini-Apps in the marketplace?

0

Mini Apps

Pricing Options

Free trial
Free version
Request a quote
Promo Offer

Accepted Payment Currencies

USD ($)

Pros & Cons

  • Seamless Slack Integration: Wrangle operates directly within Slack, making it convenient for teams already using Slack for communication.
  • Automation of Repetitive Tasks: Automates workflows and processes, reducing manual effort and increasing efficiency.
  • Customizable Workflows: Offers the flexibility to design workflows tailored to specific organizational needs.
  • Transparent Ticket Tracking: Both agents and requesters can track ticket statuses, improving communication and accountability.
  • Comprehensive Reporting: Provides detailed analytics to identify workflow bottlenecks and measure team performance.
  • Slack Dependency: Limited utility for organizations that do not use Slack as their primary communication tool.
  • No In-App Marketplace: Lacks a marketplace for purchasing add-ons or extensions directly within the platform.
  • Limited Language Support: Currently available only in English, which may restrict adoption in non-English speaking regions.
  • Pricing for Small Teams: The cost structure may be less affordable for smaller teams or organizations with limited budgets.
  • Learning Curve for Customization: While workflows are customizable, setting up complex workflows may require additional training or time investment.

Wrangle's Support Options

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