Xcelerate logo

Xcelerate

by Faise · Since 2017
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ActiveAvailable globallyCloud
Quick facts
VendorFaise
Year launched2017
StatusActive
LocationMesa, AZ 85215, US
Countries servedGlobal
Languages25
Integrations13+
Free tier
Free trial
Contact salesYES

About Xcelerate

Xcelerate is a restoration software from Faise that helps contractors in water, fire, mold, and mitigation. It combines features such as restoration contractors management, multi-location and franchise support, and CAT disaster contractor tools so businesses can efficiently manage various restoration projects. Designed with the specific challenges of restoration companies in mind, Xcelerate provides essential tools for lead generation, digital marketing, and performance tracking. This software is particularly useful for contractors looking to grow profitably and improve operational workflows. Key capabilities: restoration contractors management multi-location support fire damage restoration tools mold remediation modules lead generation features Best for: restoration contractors that need comprehensive solutions for managing diverse restoration tasks.

Xcelerate is a robust, cloud-based platform for field service management, offering a comprehensive and user-friendly solution for managing field operations, particularly in compliance-heavy industries. Its strengths lie in its all-in-one approach, mobile accessibility, and focus on compliance and reporting. Xcelerate provides an effective and reliable tool for service contractors seeking to streamline their operations, improve customer satisfaction, and optimize profitability.

Pros & Cons

What users like
  • +Efficient scheduling of field service technicians
  • +Improved communication between field technicians and office staff
  • +Real-time updates on job status and technician locations
  • +Enhanced visibility into work orders and equipment maintenance
  • +Streamlined invoicing and billing processes
  • +Customizable reporting and analytics features for performance monitoring and decision-making
What users flag
  • Steeper learning curve for new users due to complex interface
  • Limited customization options for specific business needs
  • Occasional system glitches and bugs that can disrupt workflow
  • Lack of mobile optimization for on-the-go use
  • High cost for small businesses or startups to implement and maintain

Features

Key features

Scheduling & Dispatching
Efficiently manages the team's schedule and dispatching with a visual calendar and drag-and-drop controls.
Mobile Apps for Field Teams
Empowers technicians with tools to access job details, capture photos/signatures, and create invoices on the go.
Inventory & Price List Management
Manages inventory, parts, and pricing lists efficiently.
Invoicing & Payments
Generates professional invoices and accepts credit card payments in the field with integrated processing.
Customer Relationship Management (CRM)
Maintains a centralized customer database with service history and notes.

Additional features

Dispatch Board
A visual interface with drag-and-drop scheduling, real-time updates, and resource allocation tools.
Mobile Field Tools
Provides technicians with job information, customer history, documentation, signature capture, and invoicing capabilities in the field.
Inventory Management
Manages parts and materials, tracks stock levels across multiple locations, and streamlines parts ordering.
Price List Management
Manages pricing scenarios and material pricing for accurate quoting and invoicing.
Maintenance Agreements
Tracks and manages customer service contracts and recurring billing.
Reporting & Analytics
Provides customizable reports and dashboards to monitor KPIs, technician performance, and profitability.
Customer Management
A centralized database for customer and contact information with detailed service history.
Work Order Management
Manages the creation, assignment, tracking, and completion of all service work orders.
Accounting Integration
Connects with accounting software like QuickBooks and Xero.
Compliance Management
Tools for managing regulatory compliance and service level agreements (SLAs).

Pricing

Free trial
Free version
Request a quote
Promo Offer

Countries & Languages

Global
Countries served
25
Interface languages
9
Billing currencies

Interface languages

EnglishSpanishFrenchGermanChineseJapaneseItalianPortugueseDutchRussianArabicKoreanSwedishNorwegianDanishFinnishPolishTurkishGreekCzechHungarianRomanianThaiIndonesianMalay

Billing currencies

🇺🇸USD🇪🇺EUR🇬🇧GBP🇯🇵JPY🇦🇺AUD🇨🇦CAD🇨🇭CHF🇨🇳CNY🇸🇪SEK

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