About xMatters
xMatters is an AI-powered incident management platform designed to help IT, DevOps, and SRE teams detect, respond to, and resolve incidents faster.
xMatters Details
Vendor
Everbridge
Year Launched
2000
Location
c/o Everbridge, 1130 West Pender Street, Suite 780, Vancouver, BC V6E 4A4, Canada
Deployment
cloud, ios, android, web browser
Training Options
demo, account manager, community
Countries Served
All countries
Languages
English
Users
Administrator, Incident Manager, IT Support Specialist, Website Administrator, Network Engineer.
Industries Served
Healthcare, Education, Finance, Retail, Technology
Tags
Incident Management, ITSM, IT Management, Website Monitoring, Alerting Platform, Workflow Orchestration
xMatters's In-App Market Place
Does xMatters have an in-app market place?
Yes
How many Mini-Apps in the marketplace?
0
Mini Apps
Pricing Options
Free trial
Free version
Request a quote
Promo Offer
Accepted Payment Currencies
USD ($), EUR (€), GBP (£), AUD ($), CAD ($), JPY (¥), CNY (¥), INR (₹), SGD ($), CHF (CHF), SEK (kr)
Pros & Cons
- Connects monitoring and ITSM tools to automate full incident workflows efficiently.
- Reduces alert fatigue through intelligent filtering and contextual enrichment.
- Automates repetitive remediation tasks using predefined runbooks.
- Provides strong compliance tracking with detailed audit logs.
- Scales effectively for large enterprises with complex IT environments.
- May be complex to configure for organizations without mature IT processes.
- Advanced AI features may require significant initial tuning and setup.
- Best suited for mid-to-large enterprises rather than small businesses.
- Dependence on external monitoring tools for anomaly detection.
- Lack of in-depth reporting and analytics capabilities
xMatters's Support Options
Email Address
info@xmatters.comContact
+1 781-373-9800Community Forums
https://support.xmatters.com/hc/en-us/community/topicsChatbot
AvailableLive Chat
Available