About xMatters
xMatters is an AI-powered incident management platform designed to help IT, DevOps, and SRE teams detect, respond to, and resolve incidents faster.
xMatters is an AI-powered incident management platform designed to help IT, DevOps, and SRE teams detect, respond to, and resolve incidents faster. Now part of Everbridge, the platform focuses on automating alert workflows, reducing noise from monitoring tools, and ensuring the right responders are engaged immediately. Its purpose-built AI agent enriches alerts with contextual data, enabling faster triage and remediation. The platform integrates seamlessly with observability, ITSM, and collaboration tools, allowing organizations to orchestrate automated workflows across their tech stack. xMatters supports predefined runbooks that can automatically remediate recurring issues, reducing mean time to resolution (MTTR) and operational costs. With enterprise-grade security, audit trails, and compliance support, it is well-suited for highly regulated industries such as finance and healthcare. Overall, xMatters is a mature and scalable solution for enterprises seeking proactive, automated incident response capabilities across global operations.
Pros & Cons
- Connects monitoring and ITSM tools to automate full incident workflows efficiently.
- Reduces alert fatigue through intelligent filtering and contextual enrichment.
- Automates repetitive remediation tasks using predefined runbooks.
- Provides strong compliance tracking with detailed audit logs.
- Scales effectively for large enterprises with complex IT environments.
- May be complex to configure for organizations without mature IT processes.
- Advanced AI features may require significant initial tuning and setup.
- Best suited for mid-to-large enterprises rather than small businesses.
- Dependence on external monitoring tools for anomaly detection.
- Lack of in-depth reporting and analytics capabilities
Features
Key features
Uses purpose-built AI to correlate alerts and surface actionable context
Triggers communication, escalation, and remediation automatically
Executes predefined remediation steps for common incidents
Reduces alert noise and prioritizes critical events
Connects ITSM, DevOps, and collaboration tools
Provides insights to improve operational performance
Additional features
Correlates signals and enriches alerts with contextual intelligence
Adds relevant data to alerts before notifying responders
Routes incidents to the right personnel automatically
Automates cross-platform incident processes
Executes predefined remediation steps
Multi-channel alerting including SMS, voice, and app
Enables coordinated team communication during incidents
Tracks MTTR and identifies process bottlenecks
Logs every action for compliance and review
Restricts access based on user roles
Connects with monitoring, ITSM, and DevOps tools
Native integration for ITSM workflows
Supports incident response via mobile devices
Links related alerts into single actionable incidents
Meets enterprise regulatory requirements
Pricing
Countries & Languages
Interface languages
Billing currencies
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About xMatters
xMatters is an AI-powered incident management platform designed to help IT, DevOps, and SRE teams detect, respond to, and resolve incidents faster.
xMatters Details
xMatters's In-App Market Place
Does xMatters have an in-app market place?
Yes
How many Mini-Apps in the marketplace?
0
Mini Apps
Pricing Options
Accepted Payment Currencies
USD ($), EUR (€), GBP (£), AUD ($), CAD ($), JPY (¥), CNY (¥), INR (₹), SGD ($), CHF (CHF), SEK (kr)
Pros & Cons
- Connects monitoring and ITSM tools to automate full incident workflows efficiently.
- Reduces alert fatigue through intelligent filtering and contextual enrichment.
- Automates repetitive remediation tasks using predefined runbooks.
- Provides strong compliance tracking with detailed audit logs.
- Scales effectively for large enterprises with complex IT environments.
- May be complex to configure for organizations without mature IT processes.
- Advanced AI features may require significant initial tuning and setup.
- Best suited for mid-to-large enterprises rather than small businesses.
- Dependence on external monitoring tools for anomaly detection.
- Lack of in-depth reporting and analytics capabilities
xMatters's Support Options
Email Address
info@xmatters.comContact
+1 781-373-9800Community Forums
https://support.xmatters.com/hc/en-us/community/topicsChatbot
AvailableLive Chat
AvailablexMatters's Alternatives
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