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XOi

by XOi Technologies · Since 2013
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ActiveAvailable globallyCloud
Quick facts
VendorXOi Technologies
Year launched2013
StatusActive
LocationCorporate 1033 Demonbreun St, 300, Nashville, Tennessee 37203, US
Countries servedGlobal
Languages14
Integrations15+
Free tier
Free trial
Contact salesYES

About XOi

XOi is a field service management software from XOi Technologies that supports the efficiency of service professionals. It provides digital workflows, real-time documentation, and remote assistance so technicians can access critical information on the job. This platform allows users to capture and share visual documentation, making it easier to communicate complex issues with customers and team members. Additionally, XOi integrates with various enterprise systems, facilitating a smoother workflow and improved data accuracy. Key capabilities: digital workflows real-time documentation remote assistance visual documentation system integration Best for: service professionals that need effective management and communication tools in the field.

XOi is an advanced field service platform designed to optimize the efficiency and productivity of technicians working in various industries. It connects field teams, business management systems, and equipment to streamline operations. By integrating artificial intelligence and offering seamless access to data, XOi helps reduce operational costs, increase revenue opportunities, and improve overall service delivery. Technicians benefit from a simplified user interface that provides everything they need in a single app, eliminating the need for multiple platforms. The platform’s functionality includes virtual technician support, which provides real-time assistance to field workers, helping them resolve issues quickly and efficiently. XOi also utilizes photo-based data capture, allowing technicians to gather equipment information by snapping pictures of dataplates. This data is then processed in the background, providing intelligent recommendations and insights into maintenance needs and predictive analytics. Additionally, XOi integrates with multiple business management systems like ServiceTitan, COINS, and Bluon, enabling seamless data flow and operational coordination across various platforms.

Pros & Cons

What users like
  • +Increases service revenue and builds trust with customers through transparent real-time video sharing
  • +Easy to use, even for non-tech-savvy individuals
  • +Excellent data management and organization for job information storage
  • +Comprehensive CRM features, with easily accessible metrics and employee tracking
  • +User-friendly interface for easy navigation and sales input
What users flag
  • Wearable devices need more selection and ergonomic improvements
  • Issues with faxing documents from the system
  • High monthly costs relative to value, especially when adding advanced features
  • Lead handling can be confusing with the Round Robin protocol
  • Occasional slowdowns and glitches, especially when inputting forms in quick succession

Features

Key features

Tech Support in Minutes
XOi provides virtual technician assistance within minutes, allowing for quick issue resolution and reduced downtime.
Knowledge Base Access
Technicians can access a comprehensive knowledge base that answers common questions in less than 60 seconds.
Dataplate Photo Integration
When technicians take photos of equipment dataplates, XOi pulls in data that sparks an intelligent system of recommendations, helping with predictive maintenance.
Real-Time Updates
XOi ensures that all service updates are synchronized across devices in real time, making it easier to track job progress and team performance.
Integrated Business Management
XOi integrates with a variety of business management software, including service and time management applications, all within one platform.

Additional features

Virtual Technician Support
Provides on-demand virtual assistance to technicians, improving efficiency and reducing the need for on-site support.
Photo-Based Data Capture
Technicians can capture photos of equipment to retrieve and record valuable data automatically.
Equipment Data Management
XOi provides detailed insights into the equipment’s history and status, helping predict end-of-life and maintenance needs.
Knowledge Base & Self-Service
An extensive knowledge base that allows technicians to get answers to questions without needing to contact support, saving time.
Field Service Workflow Integration
XOi integrates with numerous field service management platforms, ensuring all information flows seamlessly across systems.
Custom Reporting
Users can generate customized reports on job performance, service completion, and other key metrics to track field operations.
Job History Tracking
The platform consolidates the entire history of each serviced unit, providing a comprehensive view of previous work and future maintenance needs.

Pricing

Free trial
Free version
Request a quote
Promo Offer

Countries & Languages

Global
Countries served
14
Interface languages
12
Billing currencies

Interface languages

EnglishSpanishFrenchGermanItalianPortugueseDutchRussianChineseJapaneseKoreanArabicTurkishHindi.

Billing currencies

🇺🇸USD🇪🇺EUR🇬🇧GBP🇦🇺AUD🇨🇦CAD🇯🇵JPY🇨🇳CNY🇮🇳INR🇧🇷BRL🇷🇺RUB🇲🇽MXN🇰🇷KRW

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