yellow.ai logo

yellow.ai

0(0 reviews)
Software Status:Active

About yellow.ai

Yellow.ai is an enterprise AI agent platform from Bitonic Technology Labs designed to provide intelligent interactions. It combines 15+ modern LLMs for increased speed and accuracy, human-like conversations via voice, chat, and email, and 150+ plug-and-play integrations to go live faster so organizations can eliminate the trade-off between quality, cost, and scale. With a focus on automating processes, yellow.ai supports agent assist for voice calls, text and instant messaging, email automation, and omnichannel communication. This platform helps businesses deploy AI agents with confidence and deliver value more quickly. Key capabilities: human-like conversations voice and text automation extensive integrations omnichannel support high accuracy Best for: enterprises that need to improve customer interactions and automate service processes.

yellow.ai Details

Vendor
Bitonic Technology Labs
Year Launched
2016
Location
400 Concar Dr, San Mateo, CA 94402 San Mateo, California 400 Concar Dr, San Mateo, CA 94402, US
Deployment
cloud, on premise, windows, linux, ios, android
Training Options
documentation, videos, live online, in person
Countries Served
All Countries
Languages
English (US), English (UK), Bahasa (ID), English (PH), Arabic (AR)
Users
Customer service, customer support, utilities, manufacturing, healthcare, airline, QSR, Finance, IT, Education, Media & Entertainment, HR, Sales, Marketing, ITSM, Customer Support, Banking, Retail etc
Industries Served
BFSI, Healthcare, Utilities, Retail, Other Industries
Tags
Chatbot, Conversational AI Platform, Customer Engagement, Employee Engagement, Live Chat, Virtual Assistant

yellow.ai's In-App Market Place

Does yellow.ai have an in-app market place?

Yes

How many Mini-Apps in the marketplace?

1

Mini Apps

N/A

Pricing Options

Free trial
Free version
Request a quote
Promo Offer

Accepted Payment Currencies

USD ($), EUR (€), GBP (£), JPY (¥), AUD ($), CAD (C$), INR (₹), CNY (¥)

Pros & Cons

  • High Automation: Achieves 90% automation rates, reducing the need for human intervention and offering 24/7 self-service capabilities.
  • Omnichannel Support: Integrates with over 35 channels, including popular messaging platforms and social media.
  • Multilingual Support: Communicates in over 135 languages to cater to a global customer base.
  • Customer Journey Optimization: Offers features like lifecycle optimizer to improve customer experience across different touchpoints.
  • Seamless Integrations: Integrates with popular CRM systems, marketing platforms, and other enterprise applications.
  • Industry-Specific Solutions: Provides tailored solutions for various industries, including BFSI, healthcare, retail, and utilities.
  • User-friendly Platform: Easy to use for building and customizing AI agents without coding knowledge (according to some users).
  • Supportive Customer Service: Many reviewers mentioned the helpfulness and availability of Yellow.ai's customer support team.
  • Pricing Model Not Publicly Available: Starting price is not provided by the vendor and requires contacting them directly.
  • Occasional Outages: Some users reported experiencing occasional app refreshes and system outages.
  • Steeper Learning Curve for Advanced Features: While generally considered easy to use, there's a learning curve for new users to maximize the benefits of Yellow.ai, especially for advanced features.
  • Limited Documentation: Documentation has been mentioned as lacking content in some areas.
  • Configuration Challenges: Some reviewers mentioned difficulty with certain configurations, particularly when integrating with Zendesk.

yellow.ai's Support Options

yellow.ai's Alternatives