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Zappix Visual IVR Solutions

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Software Status:Active

About Zappix Visual IVR Solutions

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Zappix Visual IVR Solutions Details

Vendor
Zappix
Year Launched
2011
Location
25 Burlington Mall Road, Burlington, MA 01803
Deployment
cloud
Training Options
demo, account manager, community
Countries Served
All Countries
Languages
Arabic, English, French, German, Italian, Japanese, Portuguese, Russian, Spanish
Users
Contact Center Manager, Customer Experience Analyst, IT Integration Specialist, Customer Support Agent, CX Designer
Industries Served
Healthcare – Providers, Healthcare – Payers, BPO, Public Sector, Utilities, Retail, Insurance, Roadside Assistance, FinTech, Digital Payments, Pharma
Tags
Self-Service, Visual IVR, Customer Support, Cloud-Based, Omnichannel, Automation, Call Deflection, AI-Powered, Customer Engagement, User Experience

Zappix Visual IVR Solutions's In-App Market Place

Does Zappix Visual IVR Solutions have an in-app market place?

Yes

How many Mini-Apps in the marketplace?

1

Mini Apps

NA

Pricing Options

Free trial
Free version
Request a quote
Promo Offer

Accepted Payment Currencies

USD ($), EUR (€), GBP (£), AUD (A$), CAD (C$), JPY (¥), CHF (CHF), CNY (¥), INR (₹), MXN (Mex$), SGD (S$), HKD (HK$), SEK (kr), NZD (NZ$), KRW (₩), ZAR (R), BRL (R$), AED (د.إ), RUB (₽), TRY (₺)

Pros & Cons

  • Reduces contact center workload
  • Fast and intuitive visual interfaces
  • Decreases average handle time
  • Multilingual support enhances accessibility
  • Pricing not transparent online
  • Integration specifics not fully disclosed
  • Requires initial setup and training
  • Limited to organizations with digital infrastructure
  • Visual IVR may not appeal to less tech-savvy users

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