About Zenduty
Zenduty (now Xurrent IMR) is a powerhouse of incident orchestration that punches far above its price tag. It transforms the "chaos" of multiple monitoring tools into a singular, actionable stream of truth.
Zenduty (now Xurrent IMR) is a powerhouse of incident orchestration that punches far above its price tag. It transforms the "chaos" of multiple monitoring tools into a singular, actionable stream of truth. For engineering teams that are tired of being woken up by "noise" and want a platform that respects their on-call life, Zenduty is the ideal choice. It offers the perfect balance of automation (AI noise reduction) and human control (Playbooks & ChatOps), making it a top-tier contender for modern DevOps organizations.
Pros & Cons
- Highly responsive, often providing developer resources to help with custom integrations.
- The UI is intuitive and requires very little training.
- Highly effective at suppressing non-actionable alerts, which keeps engineering teams happy.
- No air-gapped or on-premise version for highly restricted government environments.
- Currently undergoing a rebranding to Xurrent, which may cause temporary confusion in documentation or portal access.
Features
Key features
Provides a structured environment to analyze "What went wrong?" and create action items to prevent recurrence.
Manage the entire incident lifecycle (Ack, Resolve, Assign) directly within Slack or Teams without leaving the chat app.
Automatically routes an incident to a secondary responder if the primary person doesn't acknowledge it within a set timeframe.
Allows teams to create complex shift rotations (Daily, Weekly, Custom) and handle "Mover/Leaver" overrides seamlessly.
Notifies responders via Phone Call, SMS, Email, Slack, Microsoft Teams, and Push Notifications to ensure no alert is missed.
Additional features
Extensible platform for building custom automations and integrating internal proprietary tools.
Rules-based engine that routes alerts based on payload content (e.g., "Critical" severity alerts go to the Lead Engineer).
Detailed, immutable logs of every action taken during an incident for compliance and learning.
Public or private pages to keep stakeholders and customers informed about ongoing outages.
Allows incident commanders to assign specific remediation tasks to different team members during a live incident.
Attaches step-by-step guides to specific incident types to help responders troubleshoot faster.
Allows customers to reach an on-call engineer directly via a dedicated phone number.
Real-time visibility into the health of various microservices and clusters.
Restricts access to sensitive incident data based on team roles (Admin, Manager, Responder).
Monitors $MTTA$ (Mean Time to Acknowledge) and $MTTR$ to ensure teams stay within their service level agreements.
Intelligent correlation that groups related alerts into a single incident to prevent "alert fatigue."
Pricing
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About Zenduty
Zenduty (now Xurrent IMR) is a powerhouse of incident orchestration that punches far above its price tag. It transforms the "chaos" of multiple monitoring tools into a singular, actionable stream of truth.
Zenduty Details
Zenduty's In-App Market Place
Does Zenduty have an in-app market place?
Yes
How many Mini-Apps in the marketplace?
0
Mini Apps
Pricing Options
Accepted Payment Currencies
USD ($)
Pros & Cons
- Highly responsive, often providing developer resources to help with custom integrations.
- The UI is intuitive and requires very little training.
- Highly effective at suppressing non-actionable alerts, which keeps engineering teams happy.
- No air-gapped or on-premise version for highly restricted government environments.
- Currently undergoing a rebranding to Xurrent, which may cause temporary confusion in documentation or portal access.
Zenduty's Support Options
Zenduty's Alternatives
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