About ZENworks Service Desk
OpenText ZENworks Service Desk is a comprehensive IT Service Management (ITSM) solution designed to support help desks and internal IT support teams with ITIL‑aligned workflows.
ZENworks Service Desk Details
Vendor
Micro Focus
Year Launched
1991
Location
275 Frank Tompa Drive Waterloo ON N2L 0A1 Canada
Deployment
on premise, web browser
Training Options
demo, community
Countries Served
All Countries
Languages
English, French, German, Spanish, Italian, Dutch, Portuguese
Users
Manager, IT Specialist, Support Technician, End User, Asset Managers, Administrators
Industries Served
Healthcare, Education, Finance, Retail, Technology, Government, Manufacturing, Transportation, Hospitality, Energy
Tags
Incident Management, Service Desk, IT Service Management, Ticketing System, Incident Reporting, SLA Management, Self-Service Portal, Knowledge Base, ITIL Compliance, Dashboard Reporting
ZENworks Service Desk's In-App Market Place
Does ZENworks Service Desk have an in-app market place?
Yes
How many Mini-Apps in the marketplace?
0
Mini Apps
Pricing Options
Free trial
Free version
Request a quote
Promo Offer
Accepted Payment Currencies
USD ($), EUR (€), GBP (£), AUD (A$), CAD (C$), JPY (¥), CHF (Fr.), IDR (Rp), INR (₹), CNY (¥)
Pros & Cons
- Intuitive and user-friendly interface
- Improves self‑service access and reduces help desk load.
- Dynamic forms make capturing support context more accurate.
- Vendor‑neutral compatibility eases cross‑platform deployments.
- Custom dashboards help administrators monitor key metrics.
- Complexity may require specialist training for full ITIL use.
- Not a cloud‑native SaaS with simple onboarding for all users.
- Self‑service portal may require customization to fit brand.
- Asset management beyond IT may need extensions.
- No built‑in mobile app SDK mentioned.
ZENworks Service Desk's Support Options
Contact
+800-4996-5440Chatbot
Available